salesforce
Technical Account Manager
salesforce, San Francisco, California, United States, 94199
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer SuccessJob Details
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Salesforce Inc. seeks Technical Account Manager in San Francisco, CA:Job Duties
Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.Provide thorough root cause analysis on issues that could impact your customer in the future.Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.Oversee successful implementation of Tableau Blueprint’s Agility arm.Build strong cross-functional working relationships with Sales, Engineering, and Product Management.Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer.Communicate with all required stakeholders on crucial support cases and high-priority issues.Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.Prepare and deliver custom technical presentations and training internally, at customer sites, and Tableau conferences.Telecommuting is an option.Minimum Requirements
Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.Special Skill Requirements
Incident triageAssignment and SLA managementGathering technical requirements and making recommendationsManaging escalationsCreating technical design documentationREST APIsHTMLNodeJSSQLTableauAny suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.Salary
$131,872.00 - $192,500.00 per annum.Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-16438. Salesforce is an Equal Opportunity & Affirmative Action Employer.#LI-DNI
#J-18808-Ljbffr
Customer SuccessJob Details
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Salesforce Inc. seeks Technical Account Manager in San Francisco, CA:Job Duties
Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.Provide thorough root cause analysis on issues that could impact your customer in the future.Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.Oversee successful implementation of Tableau Blueprint’s Agility arm.Build strong cross-functional working relationships with Sales, Engineering, and Product Management.Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer.Communicate with all required stakeholders on crucial support cases and high-priority issues.Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.Prepare and deliver custom technical presentations and training internally, at customer sites, and Tableau conferences.Telecommuting is an option.Minimum Requirements
Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.Special Skill Requirements
Incident triageAssignment and SLA managementGathering technical requirements and making recommendationsManaging escalationsCreating technical design documentationREST APIsHTMLNodeJSSQLTableauAny suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.Salary
$131,872.00 - $192,500.00 per annum.Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-16438. Salesforce is an Equal Opportunity & Affirmative Action Employer.#LI-DNI
#J-18808-Ljbffr