Quality Technician - 1st shift - Bristol, TN

SUMMARYThis position will ensure high quality products to meet customer needs.DUTIES AND RESPONSIBILITIESComply with all local, State and Federal safety standardsInteract with internal customers including customer service and designComply with all ASTM, ISTA, UN, TAPPI and Pratt Industries procedures, product development, and quality testingEnsure calibration of all testing equipmentInterpret impact of testing results on box performanceThrough the direction of the Process Improvement Manager plan, assist with, and complete projectsObserve equipment conditions and report potential problems Support the Process Improvement Manager through tracking, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reportsInsures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective actionEnsures product quality through systems for "right first time" performance and incorporates this philosophy in the continuous improvement teams.Focuses on plant wide issues and inter-plant initiatives including developing synergies and business opportunities to optimize other manufacturing plantsRequirementsHigh school diploma or GED required. 1 year warehouse/inventory experience preferred.1 year supervising warehouse/inventory staff preferred. Computer and database application skills. Familiarity with inventory management systems. Ability to operate a manual / powered pallet jack or lift product. Candidates are PREFERRED who offer the following:Prior work experience in the corrugated industry.LANGUAGE SKILLS Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. MATHEMATICAL SKILLSAble to read a tape measure with speed and accuracy. Able to calculate figures and amounts such as percentages, measurement, volume and rate. Able to apply concepts of high school math.REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to deal with problems involving several concrete variables in standardized situations.TECHNICAL SKILLSThe individual must have a working knowledge of the following:Equipment design and capabilities that can be translated into efficient operation. This also supports the supervisor's role of teacher and trainer for his/her personnel.Cost issues in order to make daily decisions that will reduce overall costs and will help the supervisor find areas that require improvement.Quality standards.Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO.CERTIFICATES, LICENSES, REGISTRATIONS Required to maintain a current Lift Truck Operator License.PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 to 65 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud.LEADERSHIP ATTRIBUTESThe individual must posses the following:Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.Teaching skills in order to function effectively as a teacher for his personnel both in the technical and administrative parts of the position.Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflict, understands and demonstrates positive motivational skills including coaching and delegation techniques.Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.Professional appearance to support his/her role as a managerial representative of the company.Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.Why Choose Us?At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career.Perks of Pratt?Monthly Incentive OpportunitiesPaid Holidays from DAY ONEInsurance benefits and wellness reimbursement program within ONE MONTH of hire3 Months: 401(k) with match6 Months: PAID vacation days12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave