Desktop Support Engineer

Proficiency in both Windows (10, 11) and macOSFamiliarity with ticketing systems (e.g., ServiceNow, JIRA).Basic understanding of Active DirectoryKnowledge of remote support tools and desktop virtualization.Experience with Microsoft Office Suite and other common business applications.Strong communication and customer service skills for assisting non-technical usersBasic network troubleshooting skills, including familiarity with TCP/IP, DNS, DHCP, etc.Must be able to lift and move computer equipment and accessories from one location to another.