Pomeroy Technologies
MAC Desktop Support
Pomeroy Technologies, Pittsburgh, Pennsylvania, us, 15289
Pomeroy is looking for a skilled Mac professional to provide onsite desktop support in our Pittsburgh, PA location.
This is a full-time benefitted position.
Benefits include:
Medical, Dental and Vision insurance, 401K, Generous PTO, 4 hours of paid volunteer time and 16 hours of paid professional development.
Work Schedule:
Mon-Fri 8 -5
The Mac Desktop Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.
Requirements
5+ years hands-on Apple and Mac OS hardware and software troubleshootingMobile device supportExcellent interpersonal and communication skills (both Verbal and Written)Leadership and mentor skills for junior membersService Now or any IT ticketing platformAbility to present ideas in user-friendly language.Able to meet strict deadlines and SLA's for sound ticket resolutionAbility to lift 50lbsAssociates or higher in Computer Related Field or IT PreferredResponsibilities
End-User Support and educationAssist in logging, reporting, and monitoring PC and Mac performanceAccurately document hardware failure, repair, installation, and removals using Service Now.Assist in developing long-term strategies to meet future computer hardware needs and life cycling of equipment.Support development and implementation of new computer projects and new hardware installations.Evaluate and recommend hardware products for purchase.Recommend, schedule, and perform hardware and equipment improvements, upgrades, and repairs.Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and networkInventory monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.If necessary, liaise with third-party support and PC equipment vendors.Benefits
No weekends (Monday-Friday 8am-5pm)Vaccination Not Required401KAssociate degree in business, information technology, or CIS/MIS.You must possess an understanding of HDI best practices or be HDI certified.A+ Certification/MCP is a bonus.2+ years of experience in a support role.Proven technical knowledge and understanding.Must be a resourceful and innovative problem solver.Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.Self-directed, organized, and motivated.
This is a full-time benefitted position.
Benefits include:
Medical, Dental and Vision insurance, 401K, Generous PTO, 4 hours of paid volunteer time and 16 hours of paid professional development.
Work Schedule:
Mon-Fri 8 -5
The Mac Desktop Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.
Requirements
5+ years hands-on Apple and Mac OS hardware and software troubleshootingMobile device supportExcellent interpersonal and communication skills (both Verbal and Written)Leadership and mentor skills for junior membersService Now or any IT ticketing platformAbility to present ideas in user-friendly language.Able to meet strict deadlines and SLA's for sound ticket resolutionAbility to lift 50lbsAssociates or higher in Computer Related Field or IT PreferredResponsibilities
End-User Support and educationAssist in logging, reporting, and monitoring PC and Mac performanceAccurately document hardware failure, repair, installation, and removals using Service Now.Assist in developing long-term strategies to meet future computer hardware needs and life cycling of equipment.Support development and implementation of new computer projects and new hardware installations.Evaluate and recommend hardware products for purchase.Recommend, schedule, and perform hardware and equipment improvements, upgrades, and repairs.Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and networkInventory monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.If necessary, liaise with third-party support and PC equipment vendors.Benefits
No weekends (Monday-Friday 8am-5pm)Vaccination Not Required401KAssociate degree in business, information technology, or CIS/MIS.You must possess an understanding of HDI best practices or be HDI certified.A+ Certification/MCP is a bonus.2+ years of experience in a support role.Proven technical knowledge and understanding.Must be a resourceful and innovative problem solver.Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.Self-directed, organized, and motivated.