Associate Technical Account Manager

Associate Technical Account Manager at Yardi Systems, Inc. in Boise, Idaho, United States Job Description Associate Technical Account ManagerBoise, ID Join Yardi as our new AssociateTechnical Account Manager (ATAM) and play a pivotal role in reshaping theSenior Living sector We're on the hunt for a tech enthusiast who's passionateabout delivering exceptional customer service. In this role, you'll be thego-to expert for troubleshooting and resolving complex software issues throughphone and email, utilizing Yardi's state-of-the-art product suite. Yourcontribution will go beyond just support - you will actively collaborate withour team to drive continuous improvements and advancements in our products,ensuring our clients receive nothing but the best and stay ahead in a competitivemarket. What You'll Do:Research, analyze and use yourproblem-solving skills to troubleshoot application issues.Use your strong interpersonal skillsto help train clients on new features and functionality.Perform data mapping, conversionsand support software customization based on client requirements.Collaborate with internal teams intraining, conversions, sales and development on a regular basis.Build rapport with clients andperform systems and business process reviews and make recommendations on bestpractices.Collaborate closely with teammembers across the US, actively contributing to the collective success of theteam.WhoYou Are:Bachelor's degree in Business,Accounting, Information Management, or Healthcare.Prior experience working in acustomer support role setting and managing expectations.Project management, accounting,property management, or healthcare background.Strong proficiency in MS OfficeSuite and Outlook.Excellent written and verbalcommunication skills.Phenomenal customer service skillsand desire to go the extra mile.You are a faster learner and canlearn new concepts quickly.Excellent attention to detail andthe ability to prioritize effectively.High comfort level troubleshootingand problem-solving issues.Great people skills and the abilityto be personable and professional.Flexibility, and the ability tomanage changing priorities.Ideal to have:Previous technical support andapplication troubleshooting.Prior experience with Yardi software.SQL, Basic server and web serverknowledge. Real Estate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardi is more than just a softwarecompany - we are dedicated to creating a positive impact in our communities.Annually, Yardi extends philanthropic support to organizations chosen by ouremployees. Our team has contributed to over 350 nonprofits globally,demonstrating our commitment to various causes and communities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious 'Best Place to Work', fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work arrangements.If you are looking for a rewardingcareer that combines technical prowess and outstanding customer service, thisis the opportunity you've been waiting for. Join us and be part of a team thatempowers clients worldwide with innovative solutions and exceptional serviceAll submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website. lh Login to apply Back to explore jobs More like this EOE/Race/Gender/Disability/Vets To view full details and how to apply, please login or create a Job Seeker account