Astound
System Technician Lead
Astound, Garberville, California, United States, 95542
Broadband Technician Lead
Garberville, CA
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound Broadband is seeking to fill a Broadband Technician Lead position for our Garberville, CA office. The Broadband Technician Lead is responsible for residential and commercial installation, service and repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technical Lead is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders, or any other supervisory duties as needed. This role participates in a 24/7 on-call rotation.
Where you will work:
This position is based out of the Astound Broadband's Garberville, CA office and would be an in office/field role.We are open to candidates relocating for this position.
A Day in the Life of the Broadband Technician Lead:
Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premisesAssist supervisors and technicians with escalations and specialized work ordersEnsure/record correct RF and signal levels within specificationsCommunication with leadership and dispatch as neededCustomer educationOperate company vehicle in safe and responsible mannerParticipation in a 24/7 on-call rotationOther duties as assigned
What You Bring to the Table:
2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)Proficiency in problem-solving, time management, and basic computer skillsExperience with power tools, reading and interpreting NIMS and AutoCAD mapsMust possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiationStrong customer service skillsStrong verbal and written communication skillsAbility to work effectively, both independently and as part of a teamMust possess a valid driver's license with a satisfactory driving record compliant with the company policy
Education & Certifications:
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)Employee discount program ( If in our serviceable area)
*Benefits listed above are for regular full-time positions
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:
Broadband Technician Lead: $26.80 - $37.52
Perks of the position :
Home Garaging ( If you qualify)Provided tools, uniforms, and work vehicle
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Garberville, CA
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound Broadband is seeking to fill a Broadband Technician Lead position for our Garberville, CA office. The Broadband Technician Lead is responsible for residential and commercial installation, service and repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technical Lead is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders, or any other supervisory duties as needed. This role participates in a 24/7 on-call rotation.
Where you will work:
This position is based out of the Astound Broadband's Garberville, CA office and would be an in office/field role.We are open to candidates relocating for this position.
A Day in the Life of the Broadband Technician Lead:
Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premisesAssist supervisors and technicians with escalations and specialized work ordersEnsure/record correct RF and signal levels within specificationsCommunication with leadership and dispatch as neededCustomer educationOperate company vehicle in safe and responsible mannerParticipation in a 24/7 on-call rotationOther duties as assigned
What You Bring to the Table:
2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)Proficiency in problem-solving, time management, and basic computer skillsExperience with power tools, reading and interpreting NIMS and AutoCAD mapsMust possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiationStrong customer service skillsStrong verbal and written communication skillsAbility to work effectively, both independently and as part of a teamMust possess a valid driver's license with a satisfactory driving record compliant with the company policy
Education & Certifications:
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)Employee discount program ( If in our serviceable area)
*Benefits listed above are for regular full-time positions
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:
Broadband Technician Lead: $26.80 - $37.52
Perks of the position :
Home Garaging ( If you qualify)Provided tools, uniforms, and work vehicle
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)