Convene
Event Production Manager
Convene, San Francisco, California, United States, 94199
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.
We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.
In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a dedicated Event Production Manager who will assist in the planning and execution of events at Convene's San Francisco property located in Union Square at 100 Stockton Street. We are looking for a candidate who exemplifies a passion for Hospitality and Events and is a proponent of cultivating a positive and inclusive employee culture. In this role, the Event Production Manager will report directly to the property's General Manager.
* This role is an onsite position with the occasional opportunity to work remotely.
What You’ll Do:
The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As the Event Production Manager, you will:
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
Schedule and host kick-off call with client.
Develop event timelines, communicate & enforce all pre-production deadlines to clients.
Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
Prepare and distribute all room diagrams
Work closely with culinary and service team to finalize menus and timing
Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and/or coordinate with third party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc) as required.
Host client Run of Show Review with AV Production team for Hybrid Events.
Create and maintain detailed event documentation for each booking
Track project timelines and status updates in Clickup.
Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
Conduct pre-event and post-event debriefs for our internal stakeholders.
Follow up with client with any post-event deliverables
Conduct weekly regular PEO meetings with on-site operations teams.
Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
Supervise proper calculation of all program checks and ensure client approval and signatures
Ensure collection of all program balances
What We Look For:
3+ years in a customer-facing role
Prior experience in event planning and project management
Comfort using web-based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
Familiarity with SaaS, event platform/video/web conferencing a plus
Strong business acumen and staying cool under pressure
Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
Able to multitask, and obsessed with customer satisfaction
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary :
Salary Min: $80,000 Salary Max: $85,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by
Forbes
and a Best Workplace by
Inc.
magazine,
Fortune
magazine, and
Built In . Learn more at
https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
Excellent health coverage for you and your family starting day one
Medical and insurance navigation support through Eden Health
Flexible vacation time plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
401K plan with company matching
Professional development support
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business in the work that you do
A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
#LI-LC1
#J-18808-Ljbffr
We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.
In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a dedicated Event Production Manager who will assist in the planning and execution of events at Convene's San Francisco property located in Union Square at 100 Stockton Street. We are looking for a candidate who exemplifies a passion for Hospitality and Events and is a proponent of cultivating a positive and inclusive employee culture. In this role, the Event Production Manager will report directly to the property's General Manager.
* This role is an onsite position with the occasional opportunity to work remotely.
What You’ll Do:
The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As the Event Production Manager, you will:
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
Schedule and host kick-off call with client.
Develop event timelines, communicate & enforce all pre-production deadlines to clients.
Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
Prepare and distribute all room diagrams
Work closely with culinary and service team to finalize menus and timing
Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and/or coordinate with third party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc) as required.
Host client Run of Show Review with AV Production team for Hybrid Events.
Create and maintain detailed event documentation for each booking
Track project timelines and status updates in Clickup.
Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
Conduct pre-event and post-event debriefs for our internal stakeholders.
Follow up with client with any post-event deliverables
Conduct weekly regular PEO meetings with on-site operations teams.
Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
Supervise proper calculation of all program checks and ensure client approval and signatures
Ensure collection of all program balances
What We Look For:
3+ years in a customer-facing role
Prior experience in event planning and project management
Comfort using web-based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
Familiarity with SaaS, event platform/video/web conferencing a plus
Strong business acumen and staying cool under pressure
Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
Able to multitask, and obsessed with customer satisfaction
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary :
Salary Min: $80,000 Salary Max: $85,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by
Forbes
and a Best Workplace by
Inc.
magazine,
Fortune
magazine, and
Built In . Learn more at
https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
Excellent health coverage for you and your family starting day one
Medical and insurance navigation support through Eden Health
Flexible vacation time plus time off for your birthday
A Holiday closure each year to allow all employees to unplug and recharge
401K plan with company matching
Professional development support
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business in the work that you do
A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
#LI-LC1
#J-18808-Ljbffr