Sales Support Manager

Drive customer satisfaction and sales growth by acting as the central contact person between the internal organization and the (external) customer organization. RequirementsThe SSM is the first point of contact for existing customers regarding improvements for running business, technical changes, crisis situations and new quotes. The SSM is the intermediary ("spider in the web") between the customer and the internal organization. The timely action of the SSM has to guarantee customer satisfaction. Provides input to the sales manager/director for the forecast on a regular base, monitors and reports realized sales compared to forecast and uses the information to influence/motivate customers and key account managers to act on deviations.Responsible and lead meetings to make sure the demand from the customers in the next 12-months is planned and discussed with all relevant departments like operations, purchasing and production and actions are initiated to ensure product availability from our worldwide production network and supply chain.Interact and coordinate with the sales team and other staff members in other departments working on the same account.Independently solves smaller commercial and project related topics and if required visits customers for that.Leads smaller projects, prototype coordination and changes during series production. The Regional Sales team supports when it concerns larger topics with the key accounts. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position . The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Competencies:Customer Service (Internal/External) - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitmentsEthics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and proceduresProblem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topicsPlanning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectivesAdaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected eventsQuality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Maintains confidentiality of all payrolls, medical, benefit and employee related information.Preferred Qualifications:Education: Bachelor's degree in Business, Engineering, Management or Other closely related field.Experience and/or Training: 3-5 years of relevant commercial and or commercial project management experience within a (technical) international B2B environment.Licenses/Certificates: Knowledge of organizational processes.Technology/Equipment: •Microsoft Office Suite (PowerPoint, Word, Excel) experience required.•Familiarity with ERP preferred.Travel: Willingness to travel occasionally (5%)Benefits:Comprehensive health benefits package (medical, dental, vision, etc) for positions of 30 hours or more per week Health Savings Account with annual employer contributionCompany provided Life Insurance, Accidental Death and Dismemberment, and Short-Term DisabilityVoluntary Life Insurance, Spousal Life, Child Life, Critical Illness, Accident, and Long-Term Disability401(k) with matching contribution that is fully vested from day 1Tuition reimbursement and scholarship opportunity$250 in Lifestyle Reimbursement Account upon completion of annual physicalWellness program with monthly themes, quarterly challenges, onsite flu shot clinics and biometric screeningsClean and safe work environment14 paid holidaysPaid vacation available from day 1 Paid parental leave