HCL Technologies
ASSOCIATE CONSULTANT
HCL Technologies, Wayne, West Virginia, United States, 25570
Job Description (Posting).
5+ year of experience in development, design and analysis of a mainframe application with both IMS Online and Batch.5+ years of experience with IBM Mainframe, MVS, COBOL, JCL, IMS DB/DC, VSAM, TSO/ISPF, SPUFI, QMF, ENDEVOR, FILE-AID, XPEDITER, IBM Debugger, Quality Center, FTP Batch, CLIST, REXX, Abend-Aid, QMF, Syncsort, CA7, DB2, SQL, VSAM, IMS, Endevor, Mercury Quality Center and MQ Series2+ years of experience with supply chain including EDI transactions e.g. releases, ASNs2+ years of experience with communication protocols like MQ, SFTP, FTPS 5+ years of experience with writing queries. - Strong communication and presentation skills(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
5+ year of experience in development, design and analysis of a mainframe application with both IMS Online and Batch.5+ years of experience with IBM Mainframe, MVS, COBOL, JCL, IMS DB/DC, VSAM, TSO/ISPF, SPUFI, QMF, ENDEVOR, FILE-AID, XPEDITER, IBM Debugger, Quality Center, FTP Batch, CLIST, REXX, Abend-Aid, QMF, Syncsort, CA7, DB2, SQL, VSAM, IMS, Endevor, Mercury Quality Center and MQ Series2+ years of experience with supply chain including EDI transactions e.g. releases, ASNs2+ years of experience with communication protocols like MQ, SFTP, FTPS 5+ years of experience with writing queries. - Strong communication and presentation skills(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.