Finity
IT Technical Support Representative
Finity, Portland, Oregon, United States, 97204
Job Type
Full-time
Description
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, entry level IT Technical Support Representative to join our team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.
About the Role
The IT Technical Support Representative facilitates the operation of Finity IT equipment. This role works under the guidance of Finity's Network Engineer and in partnership with the rest of the IT team to assist in day-to-day technical tasks and general staff support for the company. This role is primarily remote, yet will be asked to assist onsite occasionally in one of Finity's two Portland locations and to provide equipment transport services. We anticipate 80% remote and 20% onsite in this role. The successful candidate will:
Process help desk requestsTrack and log IT incidentsMonitor and resolve automated system alertsConfigure and install new IT equipmentManage file servers, domain controllers, and directory services (Active Directory and Entra/Azure AD)Manage firewalls and network equipmentManage server and workstations backupsTest and deploy weekly patch updatesManage email, chat, and ticketing systemsManage IT projects and performs ongoing IT maintenance workManage employee access rightsManage and updates IT documentationWhat We Offer
Our compensation package includes:
Competitive paid time off benefitComprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA accountProfessional development and tuition reimbursement fundsCompany-paid parental leaveOpportunity for career growth and development401(k) with company match.All employees must comply with HIPAA & HITRUST security requirements.
This is a primarily remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements
Familiarity with common IT systems and software, Windows and macOSExcellent verbal, written, and interpersonal skillsStrong problem-solving, organizational, and critical-thinking skillsDetail oriented and time efficientA willingness to learn and adapt to changing prioritiesAbility to work productively both independently and as part of a teamMust be able to use computer/monitor throughout the course of the work dayHigh-speed internet connection required (at least 50 mbps)Clean driving record and reliable transportation within Portland Metro area.Preferred Qualifications, Licensure, and education:
Previous experience working with sensitive information in a high-security environment.AAS of Computer Information SystemsSonicWall CertificationCompTIA A+ /Network+/Security+ CertificationAny Microsoft or Apple certification.
Salary Description
$21.63 - $26.44 per hour DOE
Full-time
Description
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, entry level IT Technical Support Representative to join our team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.
About the Role
The IT Technical Support Representative facilitates the operation of Finity IT equipment. This role works under the guidance of Finity's Network Engineer and in partnership with the rest of the IT team to assist in day-to-day technical tasks and general staff support for the company. This role is primarily remote, yet will be asked to assist onsite occasionally in one of Finity's two Portland locations and to provide equipment transport services. We anticipate 80% remote and 20% onsite in this role. The successful candidate will:
Process help desk requestsTrack and log IT incidentsMonitor and resolve automated system alertsConfigure and install new IT equipmentManage file servers, domain controllers, and directory services (Active Directory and Entra/Azure AD)Manage firewalls and network equipmentManage server and workstations backupsTest and deploy weekly patch updatesManage email, chat, and ticketing systemsManage IT projects and performs ongoing IT maintenance workManage employee access rightsManage and updates IT documentationWhat We Offer
Our compensation package includes:
Competitive paid time off benefitComprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA accountProfessional development and tuition reimbursement fundsCompany-paid parental leaveOpportunity for career growth and development401(k) with company match.All employees must comply with HIPAA & HITRUST security requirements.
This is a primarily remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements
Familiarity with common IT systems and software, Windows and macOSExcellent verbal, written, and interpersonal skillsStrong problem-solving, organizational, and critical-thinking skillsDetail oriented and time efficientA willingness to learn and adapt to changing prioritiesAbility to work productively both independently and as part of a teamMust be able to use computer/monitor throughout the course of the work dayHigh-speed internet connection required (at least 50 mbps)Clean driving record and reliable transportation within Portland Metro area.Preferred Qualifications, Licensure, and education:
Previous experience working with sensitive information in a high-security environment.AAS of Computer Information SystemsSonicWall CertificationCompTIA A+ /Network+/Security+ CertificationAny Microsoft or Apple certification.
Salary Description
$21.63 - $26.44 per hour DOE