Addison Group
Senior Support Technician
Addison Group, Aliso Viejo, California, United States, 92656
I am currently seeking a highly skilled
Hybrid Senior Support Technician
for our client in
Aliso Viejo, California .You will be responsible for troubleshooting technical issues, creating and documenting tickets, and escalating matters when necessary. Strong customer service skills, critical thinking, adaptability, and adherence to processes are essential for success.Key Technical Requirements :4+ years of experience as a Senior Support TechnicianExpert-level knowledge of
Windows Operating System (Win11)Proficiency with
Microsoft Office Suite
(2013, 2016, O365)Experience in
Active Directory/Azure
managementEnterprise-level experience with
VPNsFamiliarity with
ServiceNow
or other service desk ticketing systemsExpertise in
PC hardware build and troubleshootingKnowledge of mobile devices, including
smartphones/tablets
and
Microsoft Multi-Factor Authentication (MFA)Experience with
SharePoint
and
OneDrive
Hybrid Senior Support Technician
for our client in
Aliso Viejo, California .You will be responsible for troubleshooting technical issues, creating and documenting tickets, and escalating matters when necessary. Strong customer service skills, critical thinking, adaptability, and adherence to processes are essential for success.Key Technical Requirements :4+ years of experience as a Senior Support TechnicianExpert-level knowledge of
Windows Operating System (Win11)Proficiency with
Microsoft Office Suite
(2013, 2016, O365)Experience in
Active Directory/Azure
managementEnterprise-level experience with
VPNsFamiliarity with
ServiceNow
or other service desk ticketing systemsExpertise in
PC hardware build and troubleshootingKnowledge of mobile devices, including
smartphones/tablets
and
Microsoft Multi-Factor Authentication (MFA)Experience with
SharePoint
and
OneDrive