APN Healthcare Solutions
ServiceNow FSO-SME
APN Healthcare Solutions, Stamford, Connecticut, United States, 06925
APN Consulting has an immediate need for a direct client requirement:Position: ServiceNow FSO - SMELocation: Stamford, CT (Hybrid Work 2 Days work from office)Contract
Job Description:Responsibilities:
Design, develop, and configure ServiceNow solutions based on business requirements
Troubleshoot and resolve issues related to ServiceNow FSOProvide technical support and guidance to end-users
Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions
Develop and maintain technical documentation and user manuals
Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements
Implement ServiceNow best practicesConduct training sessions for end-users and stakeholders
Support testing teams for validation of Test cases and UAT
Required Skills
Experience in ServiceNow development and administration ServiceNow
Strong understanding of IT Service Management (ITSM) processes and best practices
Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB
Experience in Agile concepts, development, and testing methodologyExperience in Hardware and Software Asset Management (HAM, SAM) modulesStrong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and in a team environment
Job Description:Responsibilities:
Design, develop, and configure ServiceNow solutions based on business requirements
Troubleshoot and resolve issues related to ServiceNow FSOProvide technical support and guidance to end-users
Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions
Develop and maintain technical documentation and user manuals
Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements
Implement ServiceNow best practicesConduct training sessions for end-users and stakeholders
Support testing teams for validation of Test cases and UAT
Required Skills
Experience in ServiceNow development and administration ServiceNow
Strong understanding of IT Service Management (ITSM) processes and best practices
Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB
Experience in Agile concepts, development, and testing methodologyExperience in Hardware and Software Asset Management (HAM, SAM) modulesStrong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and in a team environment