Tenant Experience Manager

Overview:When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.Responsibilities:As a Tenant Experience Manager with Hines, you will be responsible for building a strong sense of community with the tenants in the property through face-to-face and online interaction. You will develop, implement, and oversee property-wide engagement initiatives within the tenant community, which include tenant events, lobby events, and overall tenant communications, reporting to the General Property Manager. You will also be responsible for overseeing the property’s social media initiatives. This role will be relied on to support Hines’s vision of providing market-leading tenant engagement services to all our tenants. Responsibilities include, but are not limited to:Personally greet and engage tenants in the building lobby on a daily basis, welcoming them, getting to know them and creating a strong sense of community.Planning, creating, and implementing a variety of tenant events.Creating, editing, and designing print and digital marketing materials for building events and announcements, including flyers, e-mails, signage, newsletters, and other marketing collateral.Curating and publishing content to the property’s website, mobile app, and building electronic directory.Manage tenant private event bookings of the Clubhouse, Boardroom and future Conference Center. Communicate with appropriate building departments to ensure events run smoothly.Oversee building amenity spaces, ensuring daily that they meet building standards.Coordinating with both internal and outside suppliers to organize and execute Tenant Talks (e.g. yoga classes, financial planning sessions, flower arranging classes, fitness seminars, etc.) at various locations throughout the property.Champion The Hines Client Experience Program by implementing goals and programs established by Hines Client Experience Committee.Implement Best Practices for the Client Experience Program including the Forbes Travel Guide training.Lead Hines Corporate Service Culture Training Platform for new employees.Strong organizational skills: Updating events calendar, filling out proposal spreadsheet and always following job description sheet.Ability to multitask and run multiple events at property.Qualifications:Minimum Requirements include:High School Diploma from an accredited institution; Bachelor's degree preferred.Three or more years’ experience and previous success in a corporate concierge or customer service role, preferably in high end hospitality.Experienced in marketing, social media and event planning.Proficiency in social media platforms, including, but not limited to, Facebook, Instagram, LinkedIn and Twitter.Proficiency in marketing applications such as Canva, Adobe Pro, Microsoft Powerpoint and familiarity with writing a monthly newsletter.Outgoing, friendly and customer-service focused.Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates.Strong self-confidence, positive outlook, takes responsibility.Highly motivated self-starter, “can-do” attitude, high sense of urgency.Superior organizational skills with the ability to work independently with minimal direction, minimal administrative support, and able to work well with others.Able to multi-task and work well under pressure.Confident communicator, both written and verbal. Ability to communicate to multiple property teams and responsiveness to phone calls, emails and text messages.Effective questioning and listening skills.Professional presentation, well groomed.Schedule: Monday - Friday, general business hours (8am-5pm)Compensation: $87,900 - $109,900Closing:At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.No calls or emails from third parties at this time please.

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