JLL
Workplace Experience Ambassador
JLL, Boston, Massachusetts, us, 02298
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description:
Workplace Experience AmbassadorPosition Overview:
We are seeking a dynamic and customer-oriented Workplace Experience Ambassador to serve as the primary point of contact for client employees and visitors. The ideal candidate will be responsible for managing inquiries, troubleshooting issues, and collecting feedback related to workplace services, with the ultimate goal of enhancing the care and comfort of client employees and guests.Key Responsibilities:Client Interaction:Serve as the initial point of contact for all client employees and visitorsHandle employee inquiries, issues, and feedback related to workplace servicesExecute concierge services in compliance with Service Level Agreements (SLAs), standard processes, and applicable laws and regulationsService Quality Assurance:Conduct routine walkthroughs and assessments of soft services deliveryEnsure compliance with SLAs, policies, regulations, and performance metricsStrive for flawless execution and stable service delivery for clientsData Management and Reporting:Support data collection, analysis, and reportingEnsure alignment with clients' goals and objectivesSecurity and Access Management:Create and distribute security badges using the client's proprietary web-based systemMonitor and manage badge access system for security doorsManage visitor registration through the client's web-based system toolContinuous Improvement:Strive to continually improve experience service performanceAchieve and exceed performance goals, team goals, and client objectivesCollaboration and Communication:Maintain a working relationship with on-site Facilities/maintenance teamNotify relevant parties when contractors and facilities-related visitors enter the premisesWork with other Hub sites to align best practices, communications, and activitiesAdministrative Support:Provide onboarding support for new employeesManage office supplies inventory and orderingPromote site activities and events using Teams and Engage platformsTechnical Skills:Demonstrate strong knowledge of Microsoft Office suiteProficiency in Microsoft Outlook Calendar Management, Excel, and PowerPointAdditional Responsibilities:Perform other duties as assigned by the manager
Proficiency in Microsoft Office suiteAbility to multitask and prioritize effectivelyAttention to detail and problem-solving skillsAdaptability and willingness to learn new systems and processesQualifications:Excellent customer service skillsStrong communication and interpersonal abilitiesLocation:On-site –Boston, MA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We
endeavour
to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement
.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may
contact us at
Accommodation Requests
. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
Workplace Experience AmbassadorPosition Overview:
We are seeking a dynamic and customer-oriented Workplace Experience Ambassador to serve as the primary point of contact for client employees and visitors. The ideal candidate will be responsible for managing inquiries, troubleshooting issues, and collecting feedback related to workplace services, with the ultimate goal of enhancing the care and comfort of client employees and guests.Key Responsibilities:Client Interaction:Serve as the initial point of contact for all client employees and visitorsHandle employee inquiries, issues, and feedback related to workplace servicesExecute concierge services in compliance with Service Level Agreements (SLAs), standard processes, and applicable laws and regulationsService Quality Assurance:Conduct routine walkthroughs and assessments of soft services deliveryEnsure compliance with SLAs, policies, regulations, and performance metricsStrive for flawless execution and stable service delivery for clientsData Management and Reporting:Support data collection, analysis, and reportingEnsure alignment with clients' goals and objectivesSecurity and Access Management:Create and distribute security badges using the client's proprietary web-based systemMonitor and manage badge access system for security doorsManage visitor registration through the client's web-based system toolContinuous Improvement:Strive to continually improve experience service performanceAchieve and exceed performance goals, team goals, and client objectivesCollaboration and Communication:Maintain a working relationship with on-site Facilities/maintenance teamNotify relevant parties when contractors and facilities-related visitors enter the premisesWork with other Hub sites to align best practices, communications, and activitiesAdministrative Support:Provide onboarding support for new employeesManage office supplies inventory and orderingPromote site activities and events using Teams and Engage platformsTechnical Skills:Demonstrate strong knowledge of Microsoft Office suiteProficiency in Microsoft Outlook Calendar Management, Excel, and PowerPointAdditional Responsibilities:Perform other duties as assigned by the manager
Proficiency in Microsoft Office suiteAbility to multitask and prioritize effectivelyAttention to detail and problem-solving skillsAdaptability and willingness to learn new systems and processesQualifications:Excellent customer service skillsStrong communication and interpersonal abilitiesLocation:On-site –Boston, MA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We
endeavour
to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement
.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may
contact us at
Accommodation Requests
. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr