Deployed Services, LLC
IT Support Specialist
Deployed Services, LLC, Greensboro, North Carolina, us, 27497
Deployed Services serves as a dedicated strategic partner to government and other clients. We hire individuals committed to excellence and who share our passion for making a positive impact in a collaborative and inclusive work environment.
The
IT Support Specialist
will be responsible for fielding requests for assistance with various computer and mobile systems, software applications, or other technical issues. Responds to queries, runs diagnostics, isolates problems, and implements solutions. This includes the ongoing support to users after they've been helped either by answering follow-up questions or helping them learn how to use the system on their own.
Essential Functions:
Utilize a ticket management system to record, update and resolve tickets from individuals seeking supportSupport end-users with IT-related problems in a responsive and service-oriented mannerSetup, manage, and maintain IT-related equipmentMonitor backup jobs and ensure a high level of completion success rateManage time and projects effectivelyHelp put processes in place to maintain a stable network environmentTrain staff with IT related equipmentAssist with the troubleshooting, installation, and implementation of systemsMonitor performance levels of software and hardwareMaintain information architectures (data, application, and network) ensuring the system is onlineMaintain hardware and software maintenance agreements to ensure integrity of operationResearch capabilities, best practices, and business solutions to make recommendations back to our partners to keep the company advancing forwardIdentify opportunities and put forward ideas to support cost effectivenessWipe & reset electronics that have not yet met lifecycle requirements for reissueAssist individuals with lifecycle replacementsOther duties as assignedKnowledge and Skills:
Proficient in Microsoft Office Suite, Share Point and other softwareTicketing System experience (ManageEngine is a plus)Experience in learning and implementing new systemsProven ability to prioritize tasks and issues according to the business impactGood time management skillsStrong organizational and analytical skillsAbility to multi-task and work under pressureAbility to work autonomously and within teamFlexible and proactive with a "will do' attitudeAbility to work nights and weekends. We operate 24/7/365Education and Experience:
Bachelor's degree in management information systems or related degreeNote: Relevant professional-level work experience will be considered in lieu of a degree1-2 years in IT or Business SystemsMust be authorized to work in the U.S.Must be able to travel within the Continental United States (CONUS)Must pass a drug test, motor vehicle record check and a background check after accepting a conditional offer of employment
AAP/EEO Statement Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Pay : Up to $28.57 hourly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The
IT Support Specialist
will be responsible for fielding requests for assistance with various computer and mobile systems, software applications, or other technical issues. Responds to queries, runs diagnostics, isolates problems, and implements solutions. This includes the ongoing support to users after they've been helped either by answering follow-up questions or helping them learn how to use the system on their own.
Essential Functions:
Utilize a ticket management system to record, update and resolve tickets from individuals seeking supportSupport end-users with IT-related problems in a responsive and service-oriented mannerSetup, manage, and maintain IT-related equipmentMonitor backup jobs and ensure a high level of completion success rateManage time and projects effectivelyHelp put processes in place to maintain a stable network environmentTrain staff with IT related equipmentAssist with the troubleshooting, installation, and implementation of systemsMonitor performance levels of software and hardwareMaintain information architectures (data, application, and network) ensuring the system is onlineMaintain hardware and software maintenance agreements to ensure integrity of operationResearch capabilities, best practices, and business solutions to make recommendations back to our partners to keep the company advancing forwardIdentify opportunities and put forward ideas to support cost effectivenessWipe & reset electronics that have not yet met lifecycle requirements for reissueAssist individuals with lifecycle replacementsOther duties as assignedKnowledge and Skills:
Proficient in Microsoft Office Suite, Share Point and other softwareTicketing System experience (ManageEngine is a plus)Experience in learning and implementing new systemsProven ability to prioritize tasks and issues according to the business impactGood time management skillsStrong organizational and analytical skillsAbility to multi-task and work under pressureAbility to work autonomously and within teamFlexible and proactive with a "will do' attitudeAbility to work nights and weekends. We operate 24/7/365Education and Experience:
Bachelor's degree in management information systems or related degreeNote: Relevant professional-level work experience will be considered in lieu of a degree1-2 years in IT or Business SystemsMust be authorized to work in the U.S.Must be able to travel within the Continental United States (CONUS)Must pass a drug test, motor vehicle record check and a background check after accepting a conditional offer of employment
AAP/EEO Statement Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Pay : Up to $28.57 hourly
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)