The MJ Companies
AZ IT Systems Analyst
The MJ Companies, Phoenix, Arizona, United States, 85003
Job Description:
We are seeking a skilled and motivated IT Systems Analyst to join our Enterprise Technology team. This hybrid role requires a minimum of three days in the office per week. The ideal candidate will possess excellent communication and organizational skills, with a proven track record in a service desk support role. If you are adept at working from a ticket queue, documenting issues comprehensively, and performing triage and research on complex technology issues, we encourage you to apply!
Key Responsibilities:Provide primary support for internal customers, ensuring efficient and effective resolution of issues.Manage and prioritize service desk tickets, ensuring timely responses and resolutions.Serve as an initial point of support for business applications before escalating tickets to external vendors if needed.Document issues thoroughly and maintain detailed records of problems and solutions.Collaborate with outside vendors and other Enterprise Technology team members to escalate and resolve complex issues.Assist in the development and maintenance of support documentation and knowledge base articles.Contribute to continuous improvement initiatives within the service desk function.Qualifications:
At least 2 years of proven experience in a technology support role.Proficiency in working from a ticket queue, with the ability to manage multiple priorities.Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.Excellent organizational skills, with a keen attention to detail.Familiarity with fundamental IT triage and research techniques.Ability to work both independently and collaboratively in a hybrid work environment.Experience supporting applications in an insurance or similar industry is a plus.Preferred Skills and Certifications:
Experience working in an environment that utilizes the Agile project methodology.Demonstrated technical knowledge through the achievement of certifications such as the CompTIA A+, Security+, or Network+.Working knowledge of the ITIL service management framework, including Change and Configuration Management.Experience with enterprise technology systems and applications such as Microsoft Hyper-V, Microsoft Active Directory, Group Policy Objects (GPOs), Microsoft Intune, Office 365, SharePoint Online, OneDrive, and Exchange Online.Education:
A degree in Information Technology, Computer Science, or a related field is preferred.
We are seeking a skilled and motivated IT Systems Analyst to join our Enterprise Technology team. This hybrid role requires a minimum of three days in the office per week. The ideal candidate will possess excellent communication and organizational skills, with a proven track record in a service desk support role. If you are adept at working from a ticket queue, documenting issues comprehensively, and performing triage and research on complex technology issues, we encourage you to apply!
Key Responsibilities:Provide primary support for internal customers, ensuring efficient and effective resolution of issues.Manage and prioritize service desk tickets, ensuring timely responses and resolutions.Serve as an initial point of support for business applications before escalating tickets to external vendors if needed.Document issues thoroughly and maintain detailed records of problems and solutions.Collaborate with outside vendors and other Enterprise Technology team members to escalate and resolve complex issues.Assist in the development and maintenance of support documentation and knowledge base articles.Contribute to continuous improvement initiatives within the service desk function.Qualifications:
At least 2 years of proven experience in a technology support role.Proficiency in working from a ticket queue, with the ability to manage multiple priorities.Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.Excellent organizational skills, with a keen attention to detail.Familiarity with fundamental IT triage and research techniques.Ability to work both independently and collaboratively in a hybrid work environment.Experience supporting applications in an insurance or similar industry is a plus.Preferred Skills and Certifications:
Experience working in an environment that utilizes the Agile project methodology.Demonstrated technical knowledge through the achievement of certifications such as the CompTIA A+, Security+, or Network+.Working knowledge of the ITIL service management framework, including Change and Configuration Management.Experience with enterprise technology systems and applications such as Microsoft Hyper-V, Microsoft Active Directory, Group Policy Objects (GPOs), Microsoft Intune, Office 365, SharePoint Online, OneDrive, and Exchange Online.Education:
A degree in Information Technology, Computer Science, or a related field is preferred.