Strategic Staffing Solutions
Service Desk Representative
Strategic Staffing Solutions, Hamtramck, Michigan, United States, 48212
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI!
Title:
Service Desk Representative
Location:
Detroit, MI (Remote - must be local to Detroit area)
Duration:
12+ Months
Role Type:
W2 Contract Engagement
Pay:
20/HR
Job/Role DescriptionProvide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of client locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of softwareSafeguard the security of the organization by following established procedures to prevent unauthorized access to System resourcesProvide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requestsProvide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.May be requested to test new technologies and support structures to help with later integration across the rest of the teamKey Responsibilities
Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained informationSeek information through standard channels as well as in non-traditional avenues if unavailable through standard channelsContribute to the growth and maintenance of our knowledgebaseKeep knowledge of processes and procedures current and stay aware of and responsive to changes in the environmentTake ownership when new information is presented and follow through by asking relevant questions and updating colleagues and documentation accordinglyIdentifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.Multi-tasking appropriately for extended periodsPrioritizing work logically and per departmental requirementsMeeting all deadlinesRequired Experience
2 years of recent helpdesk customer facing (not in-person) experienceHigh School Diploma or equivalent required.Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certificationCertification in IT Service Management (ITSM/ITIL/HDI, etc.)The S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
Set the bar high for what a company should doCreate jobsOffer people an opportunity to succeed and change their station in lifeImprove the communities where we live and work through volunteering and charitable givingAs an S3 employee, you're eligible for a full benefits package that may include:
Medical InsuranceDental InsuranceVision Insurance401(k) PlanVacation PackageLife & Disability Insurance PlansFlexible Spending Accounts
Job ID:
JOB-236827Publish Date:
31 Jul 2024
Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI!
Title:
Service Desk Representative
Location:
Detroit, MI (Remote - must be local to Detroit area)
Duration:
12+ Months
Role Type:
W2 Contract Engagement
Pay:
20/HR
Job/Role DescriptionProvide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of client locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of softwareSafeguard the security of the organization by following established procedures to prevent unauthorized access to System resourcesProvide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requestsProvide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved.May be requested to test new technologies and support structures to help with later integration across the rest of the teamKey Responsibilities
Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained informationSeek information through standard channels as well as in non-traditional avenues if unavailable through standard channelsContribute to the growth and maintenance of our knowledgebaseKeep knowledge of processes and procedures current and stay aware of and responsive to changes in the environmentTake ownership when new information is presented and follow through by asking relevant questions and updating colleagues and documentation accordinglyIdentifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.Multi-tasking appropriately for extended periodsPrioritizing work logically and per departmental requirementsMeeting all deadlinesRequired Experience
2 years of recent helpdesk customer facing (not in-person) experienceHigh School Diploma or equivalent required.Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certificationCertification in IT Service Management (ITSM/ITIL/HDI, etc.)The S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
Set the bar high for what a company should doCreate jobsOffer people an opportunity to succeed and change their station in lifeImprove the communities where we live and work through volunteering and charitable givingAs an S3 employee, you're eligible for a full benefits package that may include:
Medical InsuranceDental InsuranceVision Insurance401(k) PlanVacation PackageLife & Disability Insurance PlansFlexible Spending Accounts
Job ID:
JOB-236827Publish Date:
31 Jul 2024