Help Desk Technician

JOB DESCRIPTION:Our client is seeking an IT Support Technician for a contract to hire scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.DUTIES:Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 productsAbility to multi-task, work quickly to resolve technical issues in a fast-paced environmentIdentify and facilitate training of EA staff on technical day-to-day executive level needsMonitor and respond effectively to computer support requests received through the IT ticketing systemTroubleshoot computer hardware and software problems at a high Tier II and Tier III levelWork on special projects pertaining to computer equipment and softwareCommunicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level supportDocument processes and maintain KB databaseIdentify and recommend hardware/software needs in relation to requirement specificationsOther tasks as neededKnowledge, Skills and Abilities:Thorough knowledge of Freshdesk ticketing software a plusBe able to perform IT Helpdesk Tier I/IIExcellent communication skills including verbal, written, and listening skillsAbility to handle a wide variety of duties with minimal supervisionExcellent customer service dispositionExcellent organization and documentation abilitiesWillingness and ability to lift and/or move equipment/boxes up to 50lbsREQUIREMENTS:High School Diploma4+ Years IT Helpdesk experience4+ years Windows 10, Mac IOS and Office 365 support experienceKnowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencingSharePoint online experience a plusConference room setup/equipment and AVL skills a must4+ years Technical troubleshooting skills