Platform Program Manager, Operational Readiness

Company DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!Job Description

Brightspeed has an exciting opportunity for aPlatform Program Manager, Operational Readiness specializing in providing business stakeholders with an assurance that platform and process functionality integration are in a state to deliver on commitments and achieve their goals to join our rapidly growing team! As an individual contributor, you will be responsible for, Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support.You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. You will report to the Senior Manager, Product & Platform Innovation - Operational Readiness.As the Platform Program Manager - Operational Readiness your responsibilities will include:Help develop a scalable and robust cross-domain end-to-end (E2E) transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Consumer and BusinessDrive long-term modernization and technical advancement planning for Product & Platform Innovation programsSupport program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communicationsLead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategiesDirect and develop business specific test cycles and cases that provide "Day in the Life" based readiness testing scenariosDefine operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlinesChair the daily end-to-end (E2E) testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive teamDefine and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparencySupport application E2E, UAT, BVT, ORT release scheduling and system integrationSupport program deployment activities includingdata migration,blackout periods,data validationapplication restore, shakeout testing,stakeholder notifications and communicationsSupport testing in existing cloned and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON & QF for Consumer and Business including but not limited to:ServiceNowSuite: BOSS OM, BOSS AX, BOSS SA, BOSS TS, BOSS Dispatch;IQ Geo, AMS;Ensemble, eShop, MARTENS;Automate, IMPROV;Optius/Odin;LoopQual; Open Switchgate;Technician Tools;POTS;Voice+;Ring Central;TIRKS;Network EMS;NIBS;OmniVue;OTTO Lite;LOSDB / CLONES;CATT CLLI Code ToolsCreation and tracking of test plans; escalate and track defects; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settingsAssist in ensuring that testing is executed with high quality and meets user acceptance criteriaAssist in domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, completion trackingDefine and develop a comprehensive reporting strategy for JIRA to meet the needs of various stakeholdersCollaborate with business leads and program managers to understand reporting requirements and KPIsSupport design and development of custom reports and dashboards within JIRA and Power BI to visualize program metrics, progress and trendsAnalyze program data stored in JIRA to identify patterns, trends and areas of improvementDemonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the businessQualifications

WHAT IT TAKES TO CATCH OUR EYE:Bachelor's degree in Project / Program Management, Business, or Software Development5+ years of experience managing cross-functional and/or cross team programs4+ years of strong technical experience, preferably in telecommunications or software development working with copper and fiber networksSuccessful teamwork experience and demonstrated leadership abilitiesMust be able to read, understand and apply technical standardsAbility to translate technical terms into plain languageExperience working in Agile and/or Kanban software development environmentExcellent client-facing and internal communication skillsExperience creating C Suite level presentation materialsQuick learner with excellent written & verbal communication and analytical problem-solving skillsSolid organizational skills with attention to detail, context switching, and ability to cope with tight deadlinesJIRA KnowledgeProficient in Microsoft Office applicationsProficient in program planning and life cycle development toolsBONUS POINTS FOR:Master's Degree and / or technical certifications in relevant fieldIntimate knowledge of telecommunications, fiber optics technology and/or delivering a stellar customer service experienceDeep familiarity with fiber technologyCertified Project / Program Management Professional (PMP)-PM or Project / Program Management DegreeBasic knowledge of SmartSheets#LI-SS1Additional Information

WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity and inclusion

are at the center of our grounding belief inBeing Real .When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/DisabledFor all applicants, please take a moment to review our Privacy Notices:Brightspeed's Privacy Notice for California ResidentsBrightspeed's Privacy NoticeVideos To Watchhttps://vimeo.com/681585068