Technical Support Specialist

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. This position is a hybrid role based out of our Silicon Valley Office You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it's providing desk side/phone support to staff in remote office locations, assisting with local area network operations, or escalating IT tickets to specialized teams to resolve. You're always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the End User Computing and Infrastructure teams. In this role, you will Provide comprehensive IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users. Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments. Utilize your advanced technical skills to support both Windows and MacOS systems effectively. Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners. Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations. What you bring: 3-5 years of IT support experience. Experience supporting Windows and MacOS operating systems. Advanced software and hardware technical skills. Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications. Exceptional communication skills, both verbal and written. Flexibility in work schedule; must be able to work overtime when needed. A Certification and ITIL Foundations Certification. Knowledge of Change Management Processes. LI-Hybrid LI-ML1 Make your next move an expert one and join us as we lead the industry into the future. Direct applicants only please, no agencies. Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodationscolliers.com