IDR Healthcare
Help Desk Analyst
IDR Healthcare, Denver, Colorado, United States, 80285
IDR is seeking an
Helpdesk Analyst
to join one of our top healthcare clients onsite in Denver, CO.
This will be a contract position with potential to extend.
If you want to join a large organization and work within an ever-growing team-oriented culture, apply now!
This position is remote *within Colorado*
Position Overview/Responsibilities for the Helpdesk Analyst:Providing Tier I support and customer assistance for a mobile application.Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.Install the app software on supported devices following defined procedures, processes, and methods.Employ Incident Management procedures to enter tickets into the required tracking system.
Required Skills for the Helpdesk Analyst:
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.OR
Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Skills for the Helpdesk Analyst:
Jira experience.ITIL Certification.Agile and scrum methodology experience.Government work experience.Apple and Google Play Store.Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What's in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details:
$22-25/hr based on experience
Helpdesk Analyst
to join one of our top healthcare clients onsite in Denver, CO.
This will be a contract position with potential to extend.
If you want to join a large organization and work within an ever-growing team-oriented culture, apply now!
This position is remote *within Colorado*
Position Overview/Responsibilities for the Helpdesk Analyst:Providing Tier I support and customer assistance for a mobile application.Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.Install the app software on supported devices following defined procedures, processes, and methods.Employ Incident Management procedures to enter tickets into the required tracking system.
Required Skills for the Helpdesk Analyst:
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.OR
Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Skills for the Helpdesk Analyst:
Jira experience.ITIL Certification.Agile and scrum methodology experience.Government work experience.Apple and Google Play Store.Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What's in it for you?
Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?
25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details:
$22-25/hr based on experience