UW Credit Union
Senior IT Support Engineer
UW Credit Union, Madison, Wisconsin, us, 53774
Overview:
UW Credit Unions IT Applications Development team is hiring a dynamic
Senior IT
Support Engineer
who loves tackling unique challenges with a growth mindset to support daily IT operations.IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.Why Work for UW Credit Union?Join one of Wisconsins premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazines Best Places to Work, Wisconsin State Journals Top Workplaces, and Milwaukee Journal Sentinels Top Workplaces to receive:21.5+ days of annual paid time off2 weeks paid caregiver leave2.5 weeks paid new child parental leave2 days paid volunteer time11 paid holidays (includes your birthday!)401k company match of up to 5%, plus approximately 4% discretionary matchVariable bonus rewardCompetitive Medical, Dental and Vision plans, including domestic partner eligibilityDiscounted Bublr membershipFree bus passEmployee Assistance ProgramHybrid work environmentSalary: $90,000 - $105,000; Mid-point is $103,400And more!
Responsibilities:What Youll DoEvaluate and prioritize incoming support tickets, determining urgency and next steps.Conduct advanced research and problem-solving for internal customer and member issues.Diagnose and analyze complex issues using logs and monitoring tools.Escalate and coordinate fixes with Software Engineers and DevOps teams.Identify and fix code bugs, making necessary software enhancements.Respond efficiently to unplanned events like system failures.Prepare and update technical documentation in a dynamic environment.Assist IT leadership with reporting and data needs using SQL queries.Mentor support engineers, providing technical guidance and managing escalations.Design, configure, and manage integration technologies and core financial systems.
Qualifications:What Youll Need to SucceedCertification(s), Associates, or Bachelors degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements2+ years of experience in Support EngineeringHand-on experience with Unisys or mainframe systemsDemonstrated experience with software development tools and technologiesProgressive Project Management exposureFamiliarity with one or more object-orientated programing, scripting, and query languagesExperience with integrations such as managed file transfersFluency in version control systemsStrong oral and written communication skillsAbility to be on-call as neededUW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
UW Credit Unions IT Applications Development team is hiring a dynamic
Senior IT
Support Engineer
who loves tackling unique challenges with a growth mindset to support daily IT operations.IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners. Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly. You'll work in an Agile environment, contributing to our iterative development process.This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology. Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.Why Work for UW Credit Union?Join one of Wisconsins premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazines Best Places to Work, Wisconsin State Journals Top Workplaces, and Milwaukee Journal Sentinels Top Workplaces to receive:21.5+ days of annual paid time off2 weeks paid caregiver leave2.5 weeks paid new child parental leave2 days paid volunteer time11 paid holidays (includes your birthday!)401k company match of up to 5%, plus approximately 4% discretionary matchVariable bonus rewardCompetitive Medical, Dental and Vision plans, including domestic partner eligibilityDiscounted Bublr membershipFree bus passEmployee Assistance ProgramHybrid work environmentSalary: $90,000 - $105,000; Mid-point is $103,400And more!
Responsibilities:What Youll DoEvaluate and prioritize incoming support tickets, determining urgency and next steps.Conduct advanced research and problem-solving for internal customer and member issues.Diagnose and analyze complex issues using logs and monitoring tools.Escalate and coordinate fixes with Software Engineers and DevOps teams.Identify and fix code bugs, making necessary software enhancements.Respond efficiently to unplanned events like system failures.Prepare and update technical documentation in a dynamic environment.Assist IT leadership with reporting and data needs using SQL queries.Mentor support engineers, providing technical guidance and managing escalations.Design, configure, and manage integration technologies and core financial systems.
Qualifications:What Youll Need to SucceedCertification(s), Associates, or Bachelors degree in computer science or technology related field; relevant work experience may be considered in lieu of educational requirements2+ years of experience in Support EngineeringHand-on experience with Unisys or mainframe systemsDemonstrated experience with software development tools and technologiesProgressive Project Management exposureFamiliarity with one or more object-orientated programing, scripting, and query languagesExperience with integrations such as managed file transfersFluency in version control systemsStrong oral and written communication skillsAbility to be on-call as neededUW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.