National Information Solutions Cooperative
Support Specialist - Capital Credits
National Information Solutions Cooperative, Mandan, North Dakota, United States, 58554
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld's Best Places to Work survey for twenty consecutive years and we are looking for qualified individuals to join our Team.
This position supports our Customer Care and Billing software - specific to Capital Credits. This portion of the software manages allocations and estate and general retirements. This team member will work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product.
What Our Support Does:
Assists members in all aspects of application support including troubleshooting, training, and researchFollows up on resolutionsResearches difficult application problems, and may recommend changes or enhancements to the productMaintains and audits Member information in the configuration databaseAssist with software release processesCommunicates with development staff to convey customer feedbackPerforms either on-site or remote training to our members. Delivering training to other NISC team members may also be required.May prepare materials and deliver Member training sessions at NISC's Member Information ConferenceTravel to customer sites to deliver training may be requiredProvides after-hours support via an on-call support phone rotationDesired Experience and Skills:
Previous customer support experience (providing customer service via phone is helpful.)Basic knowledge of Project Management processes and theoryBasic knowledge of Service Level Management (SLM) best practicesExcellent written and verbal communication skills in conjunction with excellent presentation and training skillsExcellent telephone etiquette and the ability to deal effectively with customersStrong PC skillsAbility to teach and influence othersAbility to work in a team and independentlyPrevious experience with presentations or public speakingCandidates must be able to travel as often as required for the position
Desired Education:
Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a basic knowledge of Accounting principles.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
This position supports our Customer Care and Billing software - specific to Capital Credits. This portion of the software manages allocations and estate and general retirements. This team member will work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product.
What Our Support Does:
Assists members in all aspects of application support including troubleshooting, training, and researchFollows up on resolutionsResearches difficult application problems, and may recommend changes or enhancements to the productMaintains and audits Member information in the configuration databaseAssist with software release processesCommunicates with development staff to convey customer feedbackPerforms either on-site or remote training to our members. Delivering training to other NISC team members may also be required.May prepare materials and deliver Member training sessions at NISC's Member Information ConferenceTravel to customer sites to deliver training may be requiredProvides after-hours support via an on-call support phone rotationDesired Experience and Skills:
Previous customer support experience (providing customer service via phone is helpful.)Basic knowledge of Project Management processes and theoryBasic knowledge of Service Level Management (SLM) best practicesExcellent written and verbal communication skills in conjunction with excellent presentation and training skillsExcellent telephone etiquette and the ability to deal effectively with customersStrong PC skillsAbility to teach and influence othersAbility to work in a team and independentlyPrevious experience with presentations or public speakingCandidates must be able to travel as often as required for the position
Desired Education:
Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a basic knowledge of Accounting principles.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.