Cynet Systems
Senior Help Desk Analyst
Cynet Systems, Norfolk, Virginia, United States, 23500
Job Description:
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve their problem.Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve their problem.Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.