Desktop Support Technician

Desktop Support Location: 261 Maddison Ave, Manhattan, NY Onsite 5 days a week Contract role Must Have: Minimum 5 years of hands-on technology experience in Help Desk and/or Desktop Support role Administration & Implementation Maintaining a standard computer image on laptops, desktops and peripheral devices, which may include smartphones, tablets and other mobile devices. Receiving, hardware, software, license tracking, and end-of-life disposition. Requires frequent contact with the end-user community. Administers asset management, including hardware/software inventory and maintaining licensing compliance. Adheres to the Change Management process for all systems and services. Performs software distribution tasks to test and push-down updates, patches, and new software installations as required. Performs project management for move/add/change projects as needed. General Support: Supports the general computing environment by managing, maintaining, and repairing end-user technology. Performs 2nd level technical support to local and remote end-users including troubleshooting, break-fix, and education. Manages incidents and correlates into problem resolution as necessary. Fulfills service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope. Perform desk side support services, image, install, and deliver laptops and desktops to the end-user community world- wide, perform hardware and software upgrades, and network printer installation and configuration. Facility & Business Unit Support: Provides technology support to the local business units with regard to operations, which includes but is not limited to the following: Break fix of Hardware (Scanners, PC's, Printers, hand-held,etc) Installation of software (Kofax, Adobe, Office 365, etc. ) Preventative Maintenance on PC Equipment. Manage / Monitor the Physical Security System software Access Control Management (ID Badge, Credentials) Video Doorbell and Registration iPad Systems - Administration & Support Data Center Support Provides support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager respectively, as required for Data Center Operations, Implementation, and/or Troubleshooting. This may include, but will not be limited to the following: Escorting service personnel onsite and overseeing work Providing hand's-on assistance for troubleshooting Assisting with the installation of new equipment Reviewing trouble logs, etc.