B & A
Jira and Confluence Administrator
B & A, Chantilly, Virginia, United States, 22021
Jira and Confluence Administrator:
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary
We are seeking a highly skilled Jira and Confluence Administrator to join our team. The ideal candidate will have a robust background in designing and developing solutions within Jira and Confluence and JSM (Jira Service Management), with a strong understanding of Agile methodologies and Scrum practices. You will be responsible for managing, configuring, and optimizing Confluence and JSM environments to support our organization's needs.
ResponsibilitiesProvide design and development services.Maximize utilization and utility.Provide a positive and fulfilling user experience.Design the Jira Service Manager Portal page, as well as the Confluence site.Monitor, respond, and incorporate changes based on comment feedback in Confluence from users.Maintain and redesign the existing portal page and site to present new information in a manner that is relevant and engaging to users.Serve as a co-administrator of the Jira Service Manager and Confluence pages.Run scrum meetings as requested.Monitor content for relevance and impact and edit or delete expired content or content that is no longer relevant.Track and report metrics, to include number of escalations per agent, reason for escalation, and other data points.Create an automated notification to the end users that informs of a status change from Tier 1 to 2 or from Tier 2 to 3.Education and Experience
Bachelor's degreeMinimum of 5 years of design and development experience with Confluence and JSM (Jira Service Management).Scrum Certification required within 90 days of start date.Required Skills
Expertise in Confluence administration, configuration, and customization.Strong experience with JSM workflows, automation, and integrations.Proficiency in scripting languages (e.g., Groovy, JavaScript) and Atlassian APIs.Knowledge of Agile methodologies and Scrum practices.Excellent troubleshooting skills and the ability to resolve complex technical issues.Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.Desired Skills
Familiarity with Confluence and JSM add-ons/plugins and their integration.Experience with project management tools and practices.Ability to work effectively in a team environment and collaborate with diverse teams.Demonstrated ability to identify opportunities for process improvements and implement innovative solutions.Security Clearance
TOP SECRET CLEARANCE REQUIREDWork is ONSITE in Chantilly, VAMore About B&A:
Notable ClientsB&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Diversity, Equity, and Inclusion
B&A affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives.
Benefits and ProgramsB&A is proud to offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, Teladoc, and accident insurance. In addition to these benefits, B&A employees enjoy paid time off, tuition assistance, B&A sponsored trainings and certifications, commuter transit benefits (SmartBenefits) for DC Metro full-time employees and a free subscription to a virtual exercise platform (NEOU).
B&A has launched several programs to focus on employee engagement, wellness, and assistance.
These include:
The B&A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and moreA formal mentorship programJob shadowing and cross training opportunitiesBrand Ambassador programLifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and moreMonthly virtual eventsB&A Annual Wellness Challenge: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, and #ExerciseDuringLunchWithB&A, and more
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
EEO is the Law
Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.
At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary
We are seeking a highly skilled Jira and Confluence Administrator to join our team. The ideal candidate will have a robust background in designing and developing solutions within Jira and Confluence and JSM (Jira Service Management), with a strong understanding of Agile methodologies and Scrum practices. You will be responsible for managing, configuring, and optimizing Confluence and JSM environments to support our organization's needs.
ResponsibilitiesProvide design and development services.Maximize utilization and utility.Provide a positive and fulfilling user experience.Design the Jira Service Manager Portal page, as well as the Confluence site.Monitor, respond, and incorporate changes based on comment feedback in Confluence from users.Maintain and redesign the existing portal page and site to present new information in a manner that is relevant and engaging to users.Serve as a co-administrator of the Jira Service Manager and Confluence pages.Run scrum meetings as requested.Monitor content for relevance and impact and edit or delete expired content or content that is no longer relevant.Track and report metrics, to include number of escalations per agent, reason for escalation, and other data points.Create an automated notification to the end users that informs of a status change from Tier 1 to 2 or from Tier 2 to 3.Education and Experience
Bachelor's degreeMinimum of 5 years of design and development experience with Confluence and JSM (Jira Service Management).Scrum Certification required within 90 days of start date.Required Skills
Expertise in Confluence administration, configuration, and customization.Strong experience with JSM workflows, automation, and integrations.Proficiency in scripting languages (e.g., Groovy, JavaScript) and Atlassian APIs.Knowledge of Agile methodologies and Scrum practices.Excellent troubleshooting skills and the ability to resolve complex technical issues.Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.Desired Skills
Familiarity with Confluence and JSM add-ons/plugins and their integration.Experience with project management tools and practices.Ability to work effectively in a team environment and collaborate with diverse teams.Demonstrated ability to identify opportunities for process improvements and implement innovative solutions.Security Clearance
TOP SECRET CLEARANCE REQUIREDWork is ONSITE in Chantilly, VAMore About B&A:
Notable ClientsB&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Diversity, Equity, and Inclusion
B&A affirms its long-standing commitment to maintain a diverse workforce reflective of the communities in which it operates, strives to maintain a business culture that recognizes the contributions and interests of diverse cultural and social groups, and seeks to maximize employee efforts by understanding individual differences and perspectives.
Benefits and ProgramsB&A is proud to offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, Teladoc, and accident insurance. In addition to these benefits, B&A employees enjoy paid time off, tuition assistance, B&A sponsored trainings and certifications, commuter transit benefits (SmartBenefits) for DC Metro full-time employees and a free subscription to a virtual exercise platform (NEOU).
B&A has launched several programs to focus on employee engagement, wellness, and assistance.
These include:
The B&A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and moreA formal mentorship programJob shadowing and cross training opportunitiesBrand Ambassador programLifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and moreMonthly virtual eventsB&A Annual Wellness Challenge: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, and #ExerciseDuringLunchWithB&A, and more
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.
EEO is the Law
Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.
B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.