Chubb
Product Owner, Marketing Automation
Chubb, Jersey City, New Jersey, United States, 07390
Job Description
Product Owner - Salesforce Marketing Cloud
Chubb is seeking an experienced and dynamic
Marketing Technology Product Owner
to join the Global Digital MarTech Delivery team! This role is pivotal in spearheading MarTech delivery efforts on behalf of our Marketing Strategy stakeholders. The ideal candidate will have a strong background in Salesforce Marketing Cloud capabilities and be adept at client-facing interactions with technical developers and executive leadership.
This role reports to the AVP, Digital MarTech Delivery Lead, and operates on a hybrid work schedule (3 days in office/2 days remote) reporting to Exchange Place, Jersey City, NJ. Occasional travel will be required.
Key Responsibilities
Requirements Gathering
Champion the requirements-gathering process for marketing automation projects.Collaborate with stakeholders to understand business needs and translate them into actionable requirements for the MarTech development team.Knowledgeable in Salesforce Marketing Cloud capabilities to streamline requirements gathering - informing Marketing stakeholders of technical optimizations to mitigate risk and increase ROI of SFMC.Campaign Development and Execution
Develop and maintain a strategy including clear objectives, and a roadmap to deliver the strategyWork closely with respective channel teams to coordinate the development and execution of capabilities that support marketing campaigns.Ensure that all deliverables align with the overall marketing strategy and objectives.Project Management
Operate within an Agile project management framework, co-championing responsibilities like:Managing the development team backlog.Collaborating with Business Analysts and Solution Architect to create JIRA Epics and Stories based on requirements scope.Participate and co-host in Sprint Planning and Retrospective sessions.
Cross-Functional Collaboration
Foster strong relationships with Technology and Strategy teams to ensure alignment and successful project delivery.MarTech Delivery team ambassador across the global markets.
Client-facing and Reporting
Engage with leadership team members to provide updates and status reports on key programs.Present progress, challenges, and solutions in a clear and professional manner.Leveraging SQL and analytics skills to continuously measure the effectiveness of marketing automation campaigns, providing thought leadership and learnings.
Qualifications
Required Qualifications
Extensive experience with Salesforce Marketing Cloud and its various studios and builders (Email Studio, Mobile Studio, Journey Builder, Intelligence Reports)
Proven experience in product management, including the ability to work cross-functionally to define product strategy and roadmap.
Experience writing SQL queries for custom reporting
Experience working in an Agile project management methodology environment
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Administrator
Preferred Qualifications
Salesforce Certified Marketing Cloud Consultant
Experience with JIRA for project management and issue tracking
Proven ability to manage multiple projects and deliver results in a fast-paced environment
Superb communication and interpersonal skills
Strong analytical and problem-solving abilities
The pay range for the role is $92,500 to $158,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Product Owner - Salesforce Marketing Cloud
Chubb is seeking an experienced and dynamic
Marketing Technology Product Owner
to join the Global Digital MarTech Delivery team! This role is pivotal in spearheading MarTech delivery efforts on behalf of our Marketing Strategy stakeholders. The ideal candidate will have a strong background in Salesforce Marketing Cloud capabilities and be adept at client-facing interactions with technical developers and executive leadership.
This role reports to the AVP, Digital MarTech Delivery Lead, and operates on a hybrid work schedule (3 days in office/2 days remote) reporting to Exchange Place, Jersey City, NJ. Occasional travel will be required.
Key Responsibilities
Requirements Gathering
Champion the requirements-gathering process for marketing automation projects.Collaborate with stakeholders to understand business needs and translate them into actionable requirements for the MarTech development team.Knowledgeable in Salesforce Marketing Cloud capabilities to streamline requirements gathering - informing Marketing stakeholders of technical optimizations to mitigate risk and increase ROI of SFMC.Campaign Development and Execution
Develop and maintain a strategy including clear objectives, and a roadmap to deliver the strategyWork closely with respective channel teams to coordinate the development and execution of capabilities that support marketing campaigns.Ensure that all deliverables align with the overall marketing strategy and objectives.Project Management
Operate within an Agile project management framework, co-championing responsibilities like:Managing the development team backlog.Collaborating with Business Analysts and Solution Architect to create JIRA Epics and Stories based on requirements scope.Participate and co-host in Sprint Planning and Retrospective sessions.
Cross-Functional Collaboration
Foster strong relationships with Technology and Strategy teams to ensure alignment and successful project delivery.MarTech Delivery team ambassador across the global markets.
Client-facing and Reporting
Engage with leadership team members to provide updates and status reports on key programs.Present progress, challenges, and solutions in a clear and professional manner.Leveraging SQL and analytics skills to continuously measure the effectiveness of marketing automation campaigns, providing thought leadership and learnings.
Qualifications
Required Qualifications
Extensive experience with Salesforce Marketing Cloud and its various studios and builders (Email Studio, Mobile Studio, Journey Builder, Intelligence Reports)
Proven experience in product management, including the ability to work cross-functionally to define product strategy and roadmap.
Experience writing SQL queries for custom reporting
Experience working in an Agile project management methodology environment
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Administrator
Preferred Qualifications
Salesforce Certified Marketing Cloud Consultant
Experience with JIRA for project management and issue tracking
Proven ability to manage multiple projects and deliver results in a fast-paced environment
Superb communication and interpersonal skills
Strong analytical and problem-solving abilities
The pay range for the role is $92,500 to $158,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.