Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph

COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.Currently, we are seeking a Help Desk Level 0 (Pipeline) to join our Team**SECURITY CLEARANCE IS REQUIRED: TS/SCI w/ POLYGRAPH BEFORE CONSIDERATION.** Description:Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support.Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.Document and communicate outage information to co-workers and customersProvide tier 1 response to customer service requests received via phone, email, chat, and tickets.Document all communications in a ServiceNow ticket system, escalate tickets as neededProvide basic instructions on how to use services to both external and internal customersTroubleshoot customer accounts and users' ability to logon to the collaboration environmentRequirements:ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIREDThree (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree. IMPORTANT: DoD 8570 Compliance with IAT level 1 is required. Benefits : 100% company-paid Medical deductible w/ low premiums, Dental, VisionFlexible Spending Account (FSA)Short-term & Long-term Disability401K: 6% dollar-for-dollar match (vested immediately)Parental Leave (same amount of time for mother & father)Paid Time Off11 Federal HolidaysBirthday Holiday2-week fully paid Sabbatical every 5 yearsEmergency Facility Closure DaysCOMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.