Insight Global
Customer Support Engineer II
Insight Global, Boise, Idaho, United States, 83708
A Semiconductor company in Boise, ID is looking for a Customer Support Engineer to join their team. This person will be responsible for on-site servicing and/or modification of Semiconductor products onsite at customer locations. They will provide hands-on technical support at customer locations covering the operation of the equipment, as well as being responsible for the execution of preventative and corrective maintenance activities. This person will require excellent communication skills and serves as a liaison between the customer and various stakeholders in Japan and the USA, on a variety of technical and logistic responsibilities. Provides feedback to service, sales and technical support groups on customers needs and requests.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .- Previous experience with Kokusai systems- 2-4 years of experience working in Electro-Mechanical or Electronic roles (Can be either or)- Experience with tool maintenance and system repair- Troubleshooting mindset and the ability to communicate technical issues clearly to the customer- Ability to work overtime and/or travel on short notice, including unscheduled or other shifts.- Associates or higher education in Electro/Mechanical or Electronic field
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .- Previous experience with Kokusai systems- 2-4 years of experience working in Electro-Mechanical or Electronic roles (Can be either or)- Experience with tool maintenance and system repair- Troubleshooting mindset and the ability to communicate technical issues clearly to the customer- Ability to work overtime and/or travel on short notice, including unscheduled or other shifts.- Associates or higher education in Electro/Mechanical or Electronic field