University Enterprises
Student Assistant- Information Technology (IT) Service Desk- Hybrid (Berkeley, C
University Enterprises, Berkeley, California, United States, 94709
Description
The Department of Toxic Substances Control (DTSC) is seeking to hire a student assistant to assist with day-to-day operations providing information technology (IT) support to internal customers in our Berkeley Regional Office. The student assistant will deliver assistance to users on a variety of hardware and software platforms. The student assistant will respond to incoming calls, interacting one on one with customers and log issues in a tracking system. The student assistant will assist setting up and moving computers and other IT equipment and entering data in an asset database.
Requirements
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Computer Information Systems, Computer Science and Engineering, Business Administration
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
Ability to work on a team or independently.Must be reliable, dependable, possess excellent communication and customer service skills, use good judgement in decision making, and manage time and resources efficiently.Must have knowledge of desktop operating systems (Windows 10) and basic hardware support for mobile devices, PCs and laptops.Able to be flexible with changing priorities and deadlines.Good organizational skills.Ability to accurately read, interpret, and follow written and verbal instructions and procedures.Ability to analyze information and situations, identify and solve problems, and draw effective conclusions.Preferred Qualifications
Problem solving and troubleshooting skills.Process oriented with great documentation skills.Strong time management skills and ability to manage individual assignments and complete duties within tight deadlines.*Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Duties and Responsibilities
Provide excellent customer service to internal customers of DTSC's IT Service Desk & related IT services.Collaborate with customers to assist with technical issues and support their IT business needs.Deliver assistance to users on a variety of hardware and software platforms.Respond to incoming calls and interact with customers one-on-one.Log issues in a tracking system.Assist setting up and moving computers and other IT equipment.Enter data in asset database.Work with leads and supervisors.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Ability to lift and move computer equipment as necessary (up to 50 lbs.) and may transport equipment or boxes with the use of a hand truck or pushcart.
Working Conditions
Work is performed in a hybrid environment.
Employees will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
Please include a resume with your application.
Apply by: October 24, 2024
The Department of Toxic Substances Control (DTSC) is seeking to hire a student assistant to assist with day-to-day operations providing information technology (IT) support to internal customers in our Berkeley Regional Office. The student assistant will deliver assistance to users on a variety of hardware and software platforms. The student assistant will respond to incoming calls, interacting one on one with customers and log issues in a tracking system. The student assistant will assist setting up and moving computers and other IT equipment and entering data in an asset database.
Requirements
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Computer Information Systems, Computer Science and Engineering, Business Administration
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
Ability to work on a team or independently.Must be reliable, dependable, possess excellent communication and customer service skills, use good judgement in decision making, and manage time and resources efficiently.Must have knowledge of desktop operating systems (Windows 10) and basic hardware support for mobile devices, PCs and laptops.Able to be flexible with changing priorities and deadlines.Good organizational skills.Ability to accurately read, interpret, and follow written and verbal instructions and procedures.Ability to analyze information and situations, identify and solve problems, and draw effective conclusions.Preferred Qualifications
Problem solving and troubleshooting skills.Process oriented with great documentation skills.Strong time management skills and ability to manage individual assignments and complete duties within tight deadlines.*Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Duties and Responsibilities
Provide excellent customer service to internal customers of DTSC's IT Service Desk & related IT services.Collaborate with customers to assist with technical issues and support their IT business needs.Deliver assistance to users on a variety of hardware and software platforms.Respond to incoming calls and interact with customers one-on-one.Log issues in a tracking system.Assist setting up and moving computers and other IT equipment.Enter data in asset database.Work with leads and supervisors.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Ability to lift and move computer equipment as necessary (up to 50 lbs.) and may transport equipment or boxes with the use of a hand truck or pushcart.
Working Conditions
Work is performed in a hybrid environment.
Employees will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
Please include a resume with your application.
Apply by: October 24, 2024