Home Instead Senior Care
Administrative Assistant/HR
Home Instead Senior Care, Shrewsbury, New Jersey, us, 07702
Home Instead®
Administrative Assistant
ELA Associates, Inc. d/b/a Home Instead
Objective :Answer phones, complete administrative duties, through phone interviews screen potential Carepro's, support our office with clerical tasks including setting up Carepro files both in hard copy and in our operating system. Provide the highest quality service to clients.
Primary Responsibilities
:
Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchiseAnswer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff membersHelp on-board CareGivers, using proper documentation is present and on fileAssist Caregivers in using various platforms that track client schedules, CareGiver pay and tasksHelp gather and maintain documentation to insure employees are up to date continuing education requirementsCommunicate client and CAREGiver concerns or problems with staff members as appropriateEnsure Home Instead standards are met and upheldDemonstrate open and effective communication with colleagues and CAREGiversSecondary Responsibilities:
Participate in quarterly CAREGiver meetingsPerform any and all other functions deemed necessary
Education/Experience Requirements
:
High school graduation or the equivalentOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver's license
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchiseMust demonstrate excellent oral and written communication skills and the ability to listen effectivelyAbility to work and master software platformsMust have the ability to work independently, maintain confidentiality of information and meet deadlinesKnowledge of the senior care industry a plusUnderstand and utilize the consultative sales process effectively when working with clients and CAREprosCoordinate CAREpros schedules as needed with an emphasis on creating high quality matches/extraordinary relationships.Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client serviceMust demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, monthly and yearly workMust be able to establish good working relationships with management, colleagues, franchise owners and their staffMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and demeanorMust be able to operate office equipmentMust be patient and congenial on the telephoneMust have computer skills and be proficient in Word and Excelmust be able to perform duties in a professional office setting
Schedule may be flexible set schedule 18-24 hours per week.
Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/207
Position InformationTitle:Administrative Assistant/HRID:1018Please note that this is the job board for the franchise office located at
800 Broad Street, Shrewsbury NJ 07702 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 7325429004.
Administrative Assistant
ELA Associates, Inc. d/b/a Home Instead
Objective :Answer phones, complete administrative duties, through phone interviews screen potential Carepro's, support our office with clerical tasks including setting up Carepro files both in hard copy and in our operating system. Provide the highest quality service to clients.
Primary Responsibilities
:
Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchiseAnswer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff membersHelp on-board CareGivers, using proper documentation is present and on fileAssist Caregivers in using various platforms that track client schedules, CareGiver pay and tasksHelp gather and maintain documentation to insure employees are up to date continuing education requirementsCommunicate client and CAREGiver concerns or problems with staff members as appropriateEnsure Home Instead standards are met and upheldDemonstrate open and effective communication with colleagues and CAREGiversSecondary Responsibilities:
Participate in quarterly CAREGiver meetingsPerform any and all other functions deemed necessary
Education/Experience Requirements
:
High school graduation or the equivalentOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver's license
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchiseMust demonstrate excellent oral and written communication skills and the ability to listen effectivelyAbility to work and master software platformsMust have the ability to work independently, maintain confidentiality of information and meet deadlinesKnowledge of the senior care industry a plusUnderstand and utilize the consultative sales process effectively when working with clients and CAREprosCoordinate CAREpros schedules as needed with an emphasis on creating high quality matches/extraordinary relationships.Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client serviceMust demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, monthly and yearly workMust be able to establish good working relationships with management, colleagues, franchise owners and their staffMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and demeanorMust be able to operate office equipmentMust be patient and congenial on the telephoneMust have computer skills and be proficient in Word and Excelmust be able to perform duties in a professional office setting
Schedule may be flexible set schedule 18-24 hours per week.
Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/207
Position InformationTitle:Administrative Assistant/HRID:1018Please note that this is the job board for the franchise office located at
800 Broad Street, Shrewsbury NJ 07702 . Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 7325429004.