Desktop support

Understanding of IT infrastructureAbility to understand basic network infrastructureGood understanding of Microsoft Windows OS familyAbility to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devicesEnd User Computing device lifecycle managementKnowledge of image deployment on desktop and laptops using various tools like SCCM, MDT, Ghost, etc.Experience of working on application deployment tools such as SCCM and IntuneGood understanding of desktop and laptop configuration (L2 and above)Basic understanding of network devices like cisco switch, routers and Wireless Access Points.Understanding of VPN setupExperience of working with different vendorsKnowledge of MS Office and other standard softwareExcellent Communication skills