Emerald Resource Group
Service Desk Specialist
Emerald Resource Group, Cleveland, Ohio, us, 44101
Role:
Service Desk Specialist
Location:
Cleveland, Ohio
The Role:
As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills.
Key ResponsibilitiesProvide first-level contact and convey resolutions to customer issues.Properly escalate unresolved queries to the next level of support.Track, route, and redirect problems to the correct resources.Update customer data and produce activity reports.Walk customers through problem-solving processes.Follow up with customers, provide feedback, and see problems through to resolution.Utilize excellent customer service skills and exceed customer expectations.Ensure proper recording, documentation, and closure of trouble tickets.Recommend procedure modifications or improvements.Preserve and grow your knowledge of help desk procedures, products, and services.Required Skills
Proven experience in providing help desk support.Proficiency in English with exceptional communication skills.Strong client-facing and communication skills.Advanced troubleshooting and multi-tasking abilities.Customer service orientation.Working knowledge of help desk software, databases, and remote control tools.Good understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Proficiency in Microsoft Azure or similar cloud services platforms is highly desirable.Education and Experience
BS degree in Information Technology, Computer Science, or equivalent experience.Microsoft, Cisco, or similar certification is a plus.Interested in the role? Send inquires, resumes and cover letters to
john@emeraldresourcegroup.com .
#Servicedesk #helpdesk #hiring #techsupportjobs
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Service Desk Specialist
Location:
Cleveland, Ohio
The Role:
As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills.
Key ResponsibilitiesProvide first-level contact and convey resolutions to customer issues.Properly escalate unresolved queries to the next level of support.Track, route, and redirect problems to the correct resources.Update customer data and produce activity reports.Walk customers through problem-solving processes.Follow up with customers, provide feedback, and see problems through to resolution.Utilize excellent customer service skills and exceed customer expectations.Ensure proper recording, documentation, and closure of trouble tickets.Recommend procedure modifications or improvements.Preserve and grow your knowledge of help desk procedures, products, and services.Required Skills
Proven experience in providing help desk support.Proficiency in English with exceptional communication skills.Strong client-facing and communication skills.Advanced troubleshooting and multi-tasking abilities.Customer service orientation.Working knowledge of help desk software, databases, and remote control tools.Good understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Proficiency in Microsoft Azure or similar cloud services platforms is highly desirable.Education and Experience
BS degree in Information Technology, Computer Science, or equivalent experience.Microsoft, Cisco, or similar certification is a plus.Interested in the role? Send inquires, resumes and cover letters to
john@emeraldresourcegroup.com .
#Servicedesk #helpdesk #hiring #techsupportjobs
Attention Employers!
Seeking exceptional talent? We've got the solution: Share your job descriptions with us.
Precision Matching:
We'll pinpoint the perfect candidates.Time Saver:
Fill crucial roles faster than ever.Showcase Your Brand:
Attract top talent aligned with your mission.Partnership:
We're your allies in successful hiring.Network Access:
Tap into our extensive candidate pool.Confidentiality:
Your needs are handled discreetly.
Elevate your team today! Contact us to share your job descriptions and discover your next top performer.