PSG Global Solutions Careers
Technical Support Specialist
PSG Global Solutions Careers, Enon, Ohio, United States, 45323
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Technical Support Specialist , working in
Retail
industry in
Enon, Ohio, United States .
Use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.Manage simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment.Provide the best solution to resolve the underlying problem to bring equipment up to full functionalityIdentify and correct issues before a location is aware of a problem using cloud and web-based applications.Determine the best course of action to improve performance and efficiency of store systems, equipment and applications.Manage multiple tickets and works them in order of emergency to lowest priority.
Our Client
Experience Required for Your Success
Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application supportComplete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devicesKnowledge of non-standard equipment that is not connected to the Speedway networkAbility to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are madeAbility to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's termsAbility to occasionally lift up to 40 poundsAvailable to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
What Do You Think?Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Technical Support Specialist , working in
Retail
industry in
Enon, Ohio, United States .
Use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.Manage simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment.Provide the best solution to resolve the underlying problem to bring equipment up to full functionalityIdentify and correct issues before a location is aware of a problem using cloud and web-based applications.Determine the best course of action to improve performance and efficiency of store systems, equipment and applications.Manage multiple tickets and works them in order of emergency to lowest priority.
Our Client
Experience Required for Your Success
Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application supportComplete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devicesKnowledge of non-standard equipment that is not connected to the Speedway networkAbility to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are madeAbility to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's termsAbility to occasionally lift up to 40 poundsAvailable to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
What Do You Think?Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?