Goodwill Industries of Northwest NC
Manager, Information Technology
Goodwill Industries of Northwest NC, Winston Salem, North Carolina, United States, 27104
Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Description
Essential Duties
The IT Manager is a technical manager role focused on leading the support engineers in providing hands-on IT Support to the organization as well as working with the IT Team to deliver on secure, reliable IT Infrastructure and support. This role will lead:Tier 1 and upwards desktop support for all IT deployed IT devices (laptops, pc's, servers, printers etc).Frontline IT support for our retail locations for workstations, A/V, POS etc.Management of end user accounts for AD, M365, & other identified systems.Frontline support for our A/V systems.Support for other Collaboration & Communication tools (Teams, SharePoint Online etc.)Support for Network, Servers & Storage as needed.Research Emerging and new technologies to evolve our IT environment.Delivery of enterprise projects as determined by senior IT Leadership.Continuously improves their own technical knowledge and skillset and develops staff through webinars, on-line and off-site training and by reading related periodicals.Maintains a positive and professional attitude when interacting with clients and colleagues.Demonstrates a high level of organizational sensitivity when addressing issues which require tact and confidentiality.Searches for opportunities for process improvement and takes steps to bring about positive change.Education Requirements
Bachelor's Degree in Information Systems/Technology or Computer Science, required.Technical certifications, preferred.
Qualifications
Must have 5-8 years experience in Windows desktop supportMust have 3 years experience in the management/supervision of IT staffMust possess excellent communication skills, both written and verbalExcellent customer service skillsKnowledge of ticketing systems.Ability to work in a fast-paced environment and prioritize organizational needs.Must be able to travel 10-15%BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO)Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term DisabilityLife InsuranceTuition Reimbursement
Eoe m/f/vets/disability
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Description
Essential Duties
The IT Manager is a technical manager role focused on leading the support engineers in providing hands-on IT Support to the organization as well as working with the IT Team to deliver on secure, reliable IT Infrastructure and support. This role will lead:Tier 1 and upwards desktop support for all IT deployed IT devices (laptops, pc's, servers, printers etc).Frontline IT support for our retail locations for workstations, A/V, POS etc.Management of end user accounts for AD, M365, & other identified systems.Frontline support for our A/V systems.Support for other Collaboration & Communication tools (Teams, SharePoint Online etc.)Support for Network, Servers & Storage as needed.Research Emerging and new technologies to evolve our IT environment.Delivery of enterprise projects as determined by senior IT Leadership.Continuously improves their own technical knowledge and skillset and develops staff through webinars, on-line and off-site training and by reading related periodicals.Maintains a positive and professional attitude when interacting with clients and colleagues.Demonstrates a high level of organizational sensitivity when addressing issues which require tact and confidentiality.Searches for opportunities for process improvement and takes steps to bring about positive change.Education Requirements
Bachelor's Degree in Information Systems/Technology or Computer Science, required.Technical certifications, preferred.
Qualifications
Must have 5-8 years experience in Windows desktop supportMust have 3 years experience in the management/supervision of IT staffMust possess excellent communication skills, both written and verbalExcellent customer service skillsKnowledge of ticketing systems.Ability to work in a fast-paced environment and prioritize organizational needs.Must be able to travel 10-15%BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO)Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term DisabilityLife InsuranceTuition Reimbursement
Eoe m/f/vets/disability