WesTech Engineering
Help Desk Technician/ Analyst 2
WesTech Engineering, Salt Lake City, Utah, United States, 84193
Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service - safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more.
As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.
Summary
We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff.
Some of the work you will do:
Install, troubleshoot, and support end-user hardware and softwareImage new and existing desktop and laptop computersRespond to help requests via, phone, email, ticket systemTrack, prioritize, and document hardware and software support requestsDeliver and set up computers and configure Office, CAD, and custom applications
Here are the skills that you need:
High School diploma or equivalentTwo or more years of experience in a related position or field.Working knowledge of Windows desktop operating systemsCustomer service driven with high attention to detailExcellent communication and interpersonal skillsExcellent troubleshooting abilityPrioritize tasks and projects, stay productive during downtime, and occasionally work unsupervisedDependable, punctual, and excels working in a team environmentEager to learn new technologiesAbility to lift, carry and/or place hardware or equipment, up to 50 pounds.Here are the skills and qualifications that will set you apart:
Technical certification (such as A+, MTA, MCSA)Associates degree or higher in a related fieldTwo or more years of experience working in a customer service role in any technical fieldManaging users and computers in an Active Directory domainFamiliarity with managing Office 365 users and mailboxesExperience repairing desktop and laptop hardware
Physical Requirements:
Ability to perform tasks while in a sedentary position using a computer and phone.Frequently required to engage in talking, hearing, and visual focus.Regularly required to move throughout the facility, with reasonable accommodations available for individuals with disabilities.Occasionally required to lift and/or move up to 50 pounds.Benefits and perks we offer:
Competitive salary and performance-based annual bonuses.Dollar for dollar 401K match of 6%.Flexible work hours, hybrid schedules with remote work options.Comprehensive health and wellness benefits package with an onsite medical facilityCompany HSA contribution, Paid Parental Leave, Employee Assistance ProgramCompany-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability.PTO plan and Paid Holidays.Tuition Reimbursement.Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more!
WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.
Summary
We have an immediate opening for a Help Desk Technician responding to computer help requests from internal staff.
Some of the work you will do:
Install, troubleshoot, and support end-user hardware and softwareImage new and existing desktop and laptop computersRespond to help requests via, phone, email, ticket systemTrack, prioritize, and document hardware and software support requestsDeliver and set up computers and configure Office, CAD, and custom applications
Here are the skills that you need:
High School diploma or equivalentTwo or more years of experience in a related position or field.Working knowledge of Windows desktop operating systemsCustomer service driven with high attention to detailExcellent communication and interpersonal skillsExcellent troubleshooting abilityPrioritize tasks and projects, stay productive during downtime, and occasionally work unsupervisedDependable, punctual, and excels working in a team environmentEager to learn new technologiesAbility to lift, carry and/or place hardware or equipment, up to 50 pounds.Here are the skills and qualifications that will set you apart:
Technical certification (such as A+, MTA, MCSA)Associates degree or higher in a related fieldTwo or more years of experience working in a customer service role in any technical fieldManaging users and computers in an Active Directory domainFamiliarity with managing Office 365 users and mailboxesExperience repairing desktop and laptop hardware
Physical Requirements:
Ability to perform tasks while in a sedentary position using a computer and phone.Frequently required to engage in talking, hearing, and visual focus.Regularly required to move throughout the facility, with reasonable accommodations available for individuals with disabilities.Occasionally required to lift and/or move up to 50 pounds.Benefits and perks we offer:
Competitive salary and performance-based annual bonuses.Dollar for dollar 401K match of 6%.Flexible work hours, hybrid schedules with remote work options.Comprehensive health and wellness benefits package with an onsite medical facilityCompany HSA contribution, Paid Parental Leave, Employee Assistance ProgramCompany-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability.PTO plan and Paid Holidays.Tuition Reimbursement.Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more!
WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.