Health & Human Services Comm
Messaging Administrator
Health & Human Services Comm, Austin, Texas, us, 78716
Job Description:Messaging AdministratorThe HHSC Messaging & Collaboration team is focused on providing electronic communication to the Texas Health & Human Services enterprise, totaling over 56,000 users, through the successful implementation of enterprise messaging applications and solutions. The team is responsible for designing, building and delivering enterprise solutions that enable mobile access to serve our customers, and the citizens of the state of Texas. This position is critical to the ongoing support of e-mail & collaboration services within HHS agencies. The selected administrator is expected to make key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. The administrator position requires expertise in support of running a highly available, secure and scalable environment. Position will require development and maintenance of automated scripts. Technologies will include, but not be limited to smart phones, collaboration tools (Microsoft Outlook, SharePoint, Teams), email security, archiving, encryption, business continuity, and integration of on-premise applications with Azure & Office 365. Works under minimal direction with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions:Perform advance day-to-day administration, maintenance, and analyze existing system procedures, ensuring effectiveness of standards/policies and operational features/functions of the HHS Enterprise Messaging & Collaboration systems including management and monitoring of associated service and support contracts, service level agreements, and performance metrics. (20%)Review system plans for completeness and accuracy, plan, and schedule system implementations through analyzing data to aid in key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. (20%)Review, develop, and implement system plans for completeness and accuracy, plan and schedule system implementations, strategic and tactical plan across agency IT administrators and resource owners of Collaboration & Mobility technologies. Includes working closely with external vendors and professional services groups, as needed to resolve issues, upgrade, optimize or implement solutions. (20%)Oversee and/or conduct major studies regarding system usage, make recommendations for improvements, and determine system requirements in the development and implementation of email security controls with HHS Information Security Office, including SPAM mitigation strategies and remediation of security events such as phishing and malware attacks (15%)Serves as a point of escalation and support to the HHS agencies who participate and various help desks. Provides 24/7 on call support for the HHS Enterprise Messaging & Collaboration. (15%)Oversee and Manage applications hosted, via or reliant upon, the HHS Messaging & Collaboration technologies which includes next generation mobile device support (MDM) and SMTP services (5%)Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned (5%)
Knowledge Skills Abilities:•PowerShell scripting experience or equivalent .NET development•Windows Server administration experience•Active Directory administration experience•Experience managing Microsoft Exchange 2010/2013/Office365•Experience managing ADFS•Experience managing VMWare or HyperV•Experience managing Email Security appliances/services•Experience managing Office 365•Experience managing Azure or Amazon Web Services•Knowledge of SQL•Knowledge of networking and DNS•Knowledge of maintaining Microsoft Exchange 2010/2013/Office365•Knowledge of Data Storage and Clustering•Knowledge of Load Balancing (Managing VIPs)•Knowledge of eDiscovery using tools•Ability to analyze and revise standards and procedures.•Ability to understand and effectively manage break/fix support for the HHS Enterprise•Ability to communicate effectively with all HHS agencies and different levels of personnel•Skill in providing exceptional customer service
Registration or Licensure Requirements:
Initial Selection Criteria:Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.
Two years of advanced scripting and development skills using PowerShell preferred.
Two years of messaging mail flow and exchange support experience preferred.
Two years of O365/M365 support experience required.
Additional Information:Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 16GX,86M0,86P0,9G100,8U000,0302. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/
MOS Code:16GX,86M0,86P0,9G100,8U000,0302
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Essential Job Functions:Perform advance day-to-day administration, maintenance, and analyze existing system procedures, ensuring effectiveness of standards/policies and operational features/functions of the HHS Enterprise Messaging & Collaboration systems including management and monitoring of associated service and support contracts, service level agreements, and performance metrics. (20%)Review system plans for completeness and accuracy, plan, and schedule system implementations through analyzing data to aid in key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. (20%)Review, develop, and implement system plans for completeness and accuracy, plan and schedule system implementations, strategic and tactical plan across agency IT administrators and resource owners of Collaboration & Mobility technologies. Includes working closely with external vendors and professional services groups, as needed to resolve issues, upgrade, optimize or implement solutions. (20%)Oversee and/or conduct major studies regarding system usage, make recommendations for improvements, and determine system requirements in the development and implementation of email security controls with HHS Information Security Office, including SPAM mitigation strategies and remediation of security events such as phishing and malware attacks (15%)Serves as a point of escalation and support to the HHS agencies who participate and various help desks. Provides 24/7 on call support for the HHS Enterprise Messaging & Collaboration. (15%)Oversee and Manage applications hosted, via or reliant upon, the HHS Messaging & Collaboration technologies which includes next generation mobile device support (MDM) and SMTP services (5%)Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned (5%)
Knowledge Skills Abilities:•PowerShell scripting experience or equivalent .NET development•Windows Server administration experience•Active Directory administration experience•Experience managing Microsoft Exchange 2010/2013/Office365•Experience managing ADFS•Experience managing VMWare or HyperV•Experience managing Email Security appliances/services•Experience managing Office 365•Experience managing Azure or Amazon Web Services•Knowledge of SQL•Knowledge of networking and DNS•Knowledge of maintaining Microsoft Exchange 2010/2013/Office365•Knowledge of Data Storage and Clustering•Knowledge of Load Balancing (Managing VIPs)•Knowledge of eDiscovery using tools•Ability to analyze and revise standards and procedures.•Ability to understand and effectively manage break/fix support for the HHS Enterprise•Ability to communicate effectively with all HHS agencies and different levels of personnel•Skill in providing exceptional customer service
Registration or Licensure Requirements:
Initial Selection Criteria:Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.
Two years of advanced scripting and development skills using PowerShell preferred.
Two years of messaging mail flow and exchange support experience preferred.
Two years of O365/M365 support experience required.
Additional Information:Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 16GX,86M0,86P0,9G100,8U000,0302. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/
MOS Code:16GX,86M0,86P0,9G100,8U000,0302
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS