University of Southern Mississippi
Desktop Technician I
University of Southern Mississippi, Long Beach, Mississippi, United States, 39560
Desktop Technician I
The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.
Position Details
LocationGulf Park
730 East Beach BoulevardLong Beach, Mississippi, 39560United States
DivisionGC iTech Administration
Position TypeStaff
Employment StatusFull Time
Grant FundedNo
Salary Range15.82 - 21.40
Pay Grade
N06
Posting Close DateUntil Filled
Special Instructions to Applicants Please include cover letter and references.
Job SummaryEntry-level support technician positionthat provides desktop problem resolution at the second level by assisting inthe connectivity of desktop workstations and peripherals onto the campuscommunications network. Duties include consulting with customers,troubleshooting, performing product evaluations, training, and documentation. Providesgeneral technical expertise and training to end users in the use of desktopcomputers.
Primary Duties and Responsibilities
Assists in the connectivity of desktopworkstations and peripherals onto the campus communications network;installs, sets up, maintains, troubleshoots and repairs multi-platformhardware and software; documents, tracks, and resolves complex computingproblems; performs hardware/software requirement analysis (PC,Macintosh);provides assistancewith hardware maintenance for computer equipment and related peripherals;responds to service calls and provides onsite maintenance for computerhardware; installs new PC equipment; performs preventative maintenance;assists in resolving network communication problems.Provides consulting, troubleshooting, productevaluations, training, and documentation, updates system and applicationsoftware, trains and supports customers in effective access and use ofinformation technology, and prepares and makes recommendations toend-users.Serves as liaison tovendors in regards to services, hardware, and software. Participates inthe disaster recovery planning process as it relates to networking anddata.Provides general technical expertise (desktopproblem resolution) and training to end users in the use of desktopcomputers (Mac and PC), productivity applications (examples include Word,Excel, Outlook, Symantec), and basic Internet technologies (web authoring,ftp, Telnet) as well as the resolution of common software conflicts,printing, and networking problems.Assists with the maintenance of inventory fordesktop support assets, including computers, software, and printers.Assists in the establishment and maintenance of university-wide standardsfor desktop hardware and software, including planning, acquisition, anddelivery of desktop services and equipment; assists in procedures relatedto maintenance and upgrades of hardware and software; and drafts andreviews technical and procedural documentation.Manages customer service requests and incidentsto facilitate timely and efficient desktop service.Participates in face-to-facecoordination with the customer while maintaining a high customersatisfaction to the desktop environment. Documents work order progress andproject status in the requested format. Reports issues real-time to theCustomer Service Manager.Maintains and/or increases technical knowledgethrough coursework, workshops, seminars, readings, and cross training withother team members.Performs other duties as assigned.
Minimum Qualifications Associate'sdegree from an accredited college or university in a computer-related field anda minimum of two years' experience in a desktop support position or a highschool diploma/GED and a minimum of four years' experience in a desktop supportposition.Directly related experiencemay be substituted for the education requirement on a year-for-year basis.
Knowledge, Skills & AbilitiesExcellent communication skills, both written and verbalExcellent communication and people skills for face-to-face coordinationAbility to maintain high customer satisfactionAbility to perform effectively in stressful situationsProven ability to multi-taskProficient in technology-related diagnostics & analysisProficient with Microsoft Office Suite productsStrong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast paced environmentTelephone customer relations skills and experience
Preferred Qualifications MCP,A+, Dell or Apple certifications
About The University of Southern MississippiSince our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.
Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering, information technology, and ocean engineering. We're developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.
The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician I.
Position Details
LocationGulf Park
730 East Beach BoulevardLong Beach, Mississippi, 39560United States
DivisionGC iTech Administration
Position TypeStaff
Employment StatusFull Time
Grant FundedNo
Salary Range15.82 - 21.40
Pay Grade
N06
Posting Close DateUntil Filled
Special Instructions to Applicants Please include cover letter and references.
Job SummaryEntry-level support technician positionthat provides desktop problem resolution at the second level by assisting inthe connectivity of desktop workstations and peripherals onto the campuscommunications network. Duties include consulting with customers,troubleshooting, performing product evaluations, training, and documentation. Providesgeneral technical expertise and training to end users in the use of desktopcomputers.
Primary Duties and Responsibilities
Assists in the connectivity of desktopworkstations and peripherals onto the campus communications network;installs, sets up, maintains, troubleshoots and repairs multi-platformhardware and software; documents, tracks, and resolves complex computingproblems; performs hardware/software requirement analysis (PC,Macintosh);provides assistancewith hardware maintenance for computer equipment and related peripherals;responds to service calls and provides onsite maintenance for computerhardware; installs new PC equipment; performs preventative maintenance;assists in resolving network communication problems.Provides consulting, troubleshooting, productevaluations, training, and documentation, updates system and applicationsoftware, trains and supports customers in effective access and use ofinformation technology, and prepares and makes recommendations toend-users.Serves as liaison tovendors in regards to services, hardware, and software. Participates inthe disaster recovery planning process as it relates to networking anddata.Provides general technical expertise (desktopproblem resolution) and training to end users in the use of desktopcomputers (Mac and PC), productivity applications (examples include Word,Excel, Outlook, Symantec), and basic Internet technologies (web authoring,ftp, Telnet) as well as the resolution of common software conflicts,printing, and networking problems.Assists with the maintenance of inventory fordesktop support assets, including computers, software, and printers.Assists in the establishment and maintenance of university-wide standardsfor desktop hardware and software, including planning, acquisition, anddelivery of desktop services and equipment; assists in procedures relatedto maintenance and upgrades of hardware and software; and drafts andreviews technical and procedural documentation.Manages customer service requests and incidentsto facilitate timely and efficient desktop service.Participates in face-to-facecoordination with the customer while maintaining a high customersatisfaction to the desktop environment. Documents work order progress andproject status in the requested format. Reports issues real-time to theCustomer Service Manager.Maintains and/or increases technical knowledgethrough coursework, workshops, seminars, readings, and cross training withother team members.Performs other duties as assigned.
Minimum Qualifications Associate'sdegree from an accredited college or university in a computer-related field anda minimum of two years' experience in a desktop support position or a highschool diploma/GED and a minimum of four years' experience in a desktop supportposition.Directly related experiencemay be substituted for the education requirement on a year-for-year basis.
Knowledge, Skills & AbilitiesExcellent communication skills, both written and verbalExcellent communication and people skills for face-to-face coordinationAbility to maintain high customer satisfactionAbility to perform effectively in stressful situationsProven ability to multi-taskProficient in technology-related diagnostics & analysisProficient with Microsoft Office Suite productsStrong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast paced environmentTelephone customer relations skills and experience
Preferred Qualifications MCP,A+, Dell or Apple certifications
About The University of Southern MississippiSince our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.
Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering, information technology, and ocean engineering. We're developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.