The Reynolds and Reynolds Company
Entry-Level Help Desk Technician
The Reynolds and Reynolds Company, College Station, Texas, United States, 77840
Position description:
As an Entry-Level Help Desk Technician, you will work with customers and field associates relying on Reynolds and Reynolds solutions. You'll handle challenges through calls, emails, and hands-on training, where you get to work with PC terminals, printers, modems, networking gear, and more.
As part of our team, you will be on the cutting edge of innovation and testing new equipment before release. Utilize your problem-solving skills as you create manuals with diagrams, boosting productivity.
We provide on-site training tailored to the industry and our company that will guide you into the world of troubleshooting technical and networking issues.
Requirements:
Technical experience; professional or personal hobbyPC software/hardware troubleshooting skillsPhone support or technical writing experienceCustomer service or strong communication skills; written and verbalNetworking and VoIP experience, a plusTechnical certifications (MCSA, MCSE, CCNA, A+), a plus
Benefits:Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
As an Entry-Level Help Desk Technician, you will work with customers and field associates relying on Reynolds and Reynolds solutions. You'll handle challenges through calls, emails, and hands-on training, where you get to work with PC terminals, printers, modems, networking gear, and more.
As part of our team, you will be on the cutting edge of innovation and testing new equipment before release. Utilize your problem-solving skills as you create manuals with diagrams, boosting productivity.
We provide on-site training tailored to the industry and our company that will guide you into the world of troubleshooting technical and networking issues.
Requirements:
Technical experience; professional or personal hobbyPC software/hardware troubleshooting skillsPhone support or technical writing experienceCustomer service or strong communication skills; written and verbalNetworking and VoIP experience, a plusTechnical certifications (MCSA, MCSE, CCNA, A+), a plus
Benefits:Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.