Asbury Automotive
IT Support Tier I Specialist (CO)
Asbury Automotive, Littleton, Colorado, us, 80161
About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the
Most Guest Centric Automotive Retailer.
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
As an IT Support Tier I Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Does this sound like you? Apply Now!
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
Duties/ResponsibilitiesTroubleshoots and resolves trouble tickets related to provisioning with all applicationsTriages Level II and Level III Incident and Service Request ticketsTroubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the networkDocuments, tracks and monitors incidents and Service requests to ensure a timely resolutionResolves Level I incident and service request ticketsValidates with internal customers the incident or service request has been resolved and update the ITSM ticketing systemInterface effectively with IT infrastructure, security, applications management, database and government personnelCommunicates effectively with IT team and dealership personnelActively contribute to IT Continual Service Improvement effortsAbility to complete multiple simultaneous project and support tasks in a timely mannerResolves access issues in accordance with policyCollaborates with IT to resolve access/setup standard profilesVerifies issue resolution on the customer's behalfVerifies with the customer that the issue has been resolved and update the ticketing systemInterfaces with IT Tier I and II personnelCommunicates progress and issues in a timely mannerActively contributes to ongoing process improvementPerforms other related duties to benefit the mission/vision of the organizationEducation & Experience
Strong communication, time management, organization, interpersonal skillsStrong analytical, problem solving and technical troubleshooting skills5+ Years IT customer support/help desk experienceWorking Knowledge of ITIL v3 Foundations MethodologyWorking knowledge of MS operating systems and applicationsCisco Call Manager experience a plusAutomotive Software experience a plusPay and Recognition:
Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards(select management and front-line team member's eligibleInsurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages:
Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesINDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
Job Family ITPay Type Hourly
Apply Now
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the
Most Guest Centric Automotive Retailer.
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
As an IT Support Tier I Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Does this sound like you? Apply Now!
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
Duties/ResponsibilitiesTroubleshoots and resolves trouble tickets related to provisioning with all applicationsTriages Level II and Level III Incident and Service Request ticketsTroubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the networkDocuments, tracks and monitors incidents and Service requests to ensure a timely resolutionResolves Level I incident and service request ticketsValidates with internal customers the incident or service request has been resolved and update the ITSM ticketing systemInterface effectively with IT infrastructure, security, applications management, database and government personnelCommunicates effectively with IT team and dealership personnelActively contribute to IT Continual Service Improvement effortsAbility to complete multiple simultaneous project and support tasks in a timely mannerResolves access issues in accordance with policyCollaborates with IT to resolve access/setup standard profilesVerifies issue resolution on the customer's behalfVerifies with the customer that the issue has been resolved and update the ticketing systemInterfaces with IT Tier I and II personnelCommunicates progress and issues in a timely mannerActively contributes to ongoing process improvementPerforms other related duties to benefit the mission/vision of the organizationEducation & Experience
Strong communication, time management, organization, interpersonal skillsStrong analytical, problem solving and technical troubleshooting skills5+ Years IT customer support/help desk experienceWorking Knowledge of ITIL v3 Foundations MethodologyWorking knowledge of MS operating systems and applicationsCisco Call Manager experience a plusAutomotive Software experience a plusPay and Recognition:
Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards(select management and front-line team member's eligibleInsurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages:
Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesINDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
Job Family ITPay Type Hourly
Apply Now