Inficare
ServiceNow Platform Administration || Tallahassee, FL (Only Local)
Inficare, Tallahassee, Florida, us, 32318
Job Title: ServiceNow Platform Administration
Location: Tallahassee, FL 32303 (Onsite)
Mode: Contract
Job Description:
Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.5+ years of experience in ServiceNow IT Service Management (ITSM).Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.Experience in working with large IT teams to execute and lead successful project implementations.Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives.Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration.Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform.Ability to drive effective meetings: workshops, design, and problem-solving sessions.Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.Experience in identifying opportunities for process improvement and optimization within the ITSM framework.Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement.Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards.Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform.Experience in developing and maintaining user guides, training materials, and documentation.
Location: Tallahassee, FL 32303 (Onsite)
Mode: Contract
Job Description:
Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.5+ years of experience in ServiceNow IT Service Management (ITSM).Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.Experience in working with large IT teams to execute and lead successful project implementations.Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives.Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration.Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform.Ability to drive effective meetings: workshops, design, and problem-solving sessions.Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.Experience in identifying opportunities for process improvement and optimization within the ITSM framework.Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement.Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards.Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform.Experience in developing and maintaining user guides, training materials, and documentation.