UnityPoint Health
Unified Communications Engineer
UnityPoint Health, West Des Moines, Iowa, United States, 50265
Overview:
We're seeking a Unified Communications Engineer to join our team!This positions primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Location:
Remote, Strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. Why UnityPoint Health? Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in. Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve. Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. What are team member vaccine requirements? As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health Meriter requires Covid-19 vaccination or an approved exemption. Responsibilities: What You'll Do: Performs configuration; deployment; testing; maintenance; monitoring and trouble- shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment. Provides quality assurance and testing of communications mediums and infrastructure components. Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling. Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons. Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes. Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Works with and escalates issues to maintenance vendors as appropriate.
Qualifications: What You'll Need: Education: Bachelors Degree or related experience can substitute for education. Experience: Experience supporting large enterprise telephony solutions. Experience supporting clinical communication systems. Experience supporting enterprise video conferencing solutions. Preferred:
Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications. SIP and VOIP knowledge and experience a plus.
Knowledge/Skills/Abilities: In-depth knowledge of telecommunications networks. Knowledge of voice network management systems for the collection of data and fault isolation and restoration. Knowledge of voice test equipment preferred. Excellent consultative and communication skills. Demonstrated analytical ability and judgment. Ability to work effectively with clients and other technical staff.
We're seeking a Unified Communications Engineer to join our team!This positions primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Location:
Remote, Strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. Why UnityPoint Health? Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in. Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve. Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. What are team member vaccine requirements? As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health Meriter requires Covid-19 vaccination or an approved exemption. Responsibilities: What You'll Do: Performs configuration; deployment; testing; maintenance; monitoring and trouble- shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment. Provides quality assurance and testing of communications mediums and infrastructure components. Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling. Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons. Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes. Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Works with and escalates issues to maintenance vendors as appropriate.
Qualifications: What You'll Need: Education: Bachelors Degree or related experience can substitute for education. Experience: Experience supporting large enterprise telephony solutions. Experience supporting clinical communication systems. Experience supporting enterprise video conferencing solutions. Preferred:
Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications. SIP and VOIP knowledge and experience a plus.
Knowledge/Skills/Abilities: In-depth knowledge of telecommunications networks. Knowledge of voice network management systems for the collection of data and fault isolation and restoration. Knowledge of voice test equipment preferred. Excellent consultative and communication skills. Demonstrated analytical ability and judgment. Ability to work effectively with clients and other technical staff.