raag solutions
VDOT - System Analyst 3 (W2)
raag solutions, Richmond, Virginia, United States, 23214
TO WORK IN W2 ONLY
Job Description:
VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.
DUTIES ANDRESPONSIBILITIES:Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problemsProvide management with recommendations for systems and process improvementsTroubleshoot software and hardware problems and enhances the level of direct services to field staffInstall, maintain, and assist in testing and upgrading of new and existing hardware and softwareCreate job aids for internal VDOT staff to enhance the use of technical resources to support complex software.Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
Job Description:
VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.
DUTIES ANDRESPONSIBILITIES:Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problemsProvide management with recommendations for systems and process improvementsTroubleshoot software and hardware problems and enhances the level of direct services to field staffInstall, maintain, and assist in testing and upgrading of new and existing hardware and softwareCreate job aids for internal VDOT staff to enhance the use of technical resources to support complex software.Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.