Principal Business Intelligence Analyst | Front Door Experience

GENERAL SUMMARY: The Principal Business Intelligence Analyst is an interdependent member of the analytics community who plays a pivotal role in building a data driven culture within the Henry Ford health System. The Principal Business Intelligence Analyst is a trusted advisor to organization leaders and department team members. Working cross collaboratively, the Principal Business Intelligence Analyst gathers data, generates reports, and provides actionable interpretation of information to customers. They demonstrate reliability and expertise inworking with and presenting information to customers at all levels, including but not limited to executives, physicians, clinical staff, peers, and external oversight/regulatory bodies. They develop comprehensive routine and ad-hoc reports and implement new or improved reporting processes to support strategic goals or key operations. The Principal Business Intelligence Analyst fulfills complex requests, works effectively and provides clarity in ambiguous situations, manages deadlines, and maintains timeliness and quality of delivery. They anticipate and quickly adapt to evolving needs of the customer. They consistently demonstrate excellent analytical and problem-solving skills while maintaining keen attention to detail. They exemplify leadership qualities and serve as a mentor to their peers. PRINCIPAL DUTIES AND RESPONSIBILITIES: Tells a story with data insights, and is able to provide decision making support to health care leaders based on compelling evidence. Works collaboratively with leaders to understand how data solutions can make a positive impact; consults, designs metrics and reports, and builds solutions as needed. Researches, reviews, and analyzes the effectiveness and efficiency of existing report procedures and recommends strategies for enhancing or further leveraging these processes. Acts as a mentor to other team members, and provides constructive feedback as necessary. Facilitates conflict resolution in politically sensitive situations. Demonstrates competency with complex projects. Has ability to manage large scale projects and monitor timelines for deliverables. Can make business decisions independently with little coaching, and is comfortable taking the lead when necessary. Documents process flows and ensures they are monitored for accuracy and quality. Provides end-user training on existing tools. Routinely participates in webinars and other educational resources to enhance understanding of current developments in healthcare environment. Creates recommendations for improving work efficiency and promoting quality; demonstrates accuracy and thoroughness. Applies statistical concepts and relays findings, resulting in actionable information. Serves as a liaison between Analytics and Market/Community business leaders. EDUCATION AND EXPERIENCE: Bachelor's degree in Healthcare, Business Administration, Computer Science, Engineering, Mathematics, Statistics, or Applied Science, required. Master's degree in Healthcare, Business Administration, Computer Science, Engineering, Mathematics, Statistics, or Applied Science, preferred. Minimum of six (6) years of experience in a healthcare or business setting. Expert in the use of Excel, SQL, PowerBI Tableau, Qlik, Toad, or other BI tools and report building. Demonstrated application of statistical concepts. Expert in the use of relational databases and development of data visualizations. Proven customer service experience with strong active listening skills. Effectively presents complex information to diverse audiences. Expert written and verbal communication skills. Experience in the use of any Enterprise Databases or shared data repository. Experience with Electronic Medical Record System (EMR) report development. Experience in the use of a programming language. Additional Information Organization: Corporate Services Department: Front Door Experience Shift: Day Job Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Fords care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nations most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. Thats why we offer support in the various components of our teams well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.