Telecommunication Administrator

Job Description:

Telecommunications Support Services with capabilities.Telecommunications Hardware Installs, Tests, and Troubleshoots.Provide client support on usage.Calibrates equipment.dministrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues.Incident Management:

Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods.Project manages medium to large telephone projects.Create and maintain installation and equipment request forms.Documents and reports daily activities in the ServiceNow application for tracking purposes.Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items.Performs maintenance repairs on all telephone sets and pagers within SLA targets.Prepares and maintains a high-level disaster recovery plan for various communication systems.Plan updates will take place within 7-10 business days of any changesupgrades tthe systems.Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisc Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.nswers trouble calls within 20-30 minutes of receiving a call or page.Documents downtime and trouble calls within ServiceNow.Uses troubleshooting techniques to keep downtime to a minimum.ssures maximum utilization of communications systems through education.Provides communications equipment training departments for end-user applications as requested.Creates, maintains, and provides quick reference guides and materials for end-users as requested.dvises leadership on effective communication practices and cost improvement.dvises leadership of trends and opportunities to improve and enhance. communications systems and networking performance.Using industry periodicals, books, CBTs and other means provides supervisors with improvement ideas.Communication:

Effectively communicates with the stakeholders and addresses any questions that may arise.Communicate status and any deviations from the project plan to this/Candidate's manager.Communicate issues to this/Candidate's manager and provide the necessary detail to ensure the scope of the issue is well understood.Monitors help desk calls daily for problems/projects assigned to them. Logging problems and updating and closing them appropriately.Keep the customer informed, follow up with the customer with status and service satisfaction queries.dministration:

Schedules workload using Service Now With 90-95% accuracy.Documents all work using ServiceNow in accordance with current departmental standard With 90-95% accuracy.ttends and is appropriately prepared for all related meetings and functions, with 90-95% attendance.Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy.Remains current with Northern Lights computing environment, fully understands IT tactics, and monitors the Master Change Schedule.Responsible for following the department guidelines for requesting time off and monitoring own.