Customer Support Analyst

Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for - The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company!One of Utah's top employers has engaged our firm in their search for a Customer Support Analyst. The person in this role will be responsible for a wide range of Customer Support duties. If you enjoy working in a fast-paced environment with autonomy and for a company that prides themselves in giving back to their employees - we should talk!!Job Title: Customer Support AnalystSalary: $17-$19/hrSchedule: Monday-FridayLocation: American Fork, UT (On-Site)Requirements - What Matters Most1+ year experience providing customer support via email and phonePrevious call center experienceExcellent customer service skills and the ability to work independentlyOrganized, attention to detail team playerAbility to be collaborative with others when resolving and researching customer issuesExperience working in the payments industry is a plus but not requiredKey ResponsibilitiesRespond to customer enquiries in an accurate and timely manner, via email and phoneHelp customers set up accounts onlineEnter important case data into the CRMs to monitor and keep track of customer issuesBecome an expert of the productCollaborate with team members to find effective workarounds for various problems and situationsUsing the ticket system to track and monitor and updates specifics on client issuesUltimate Staffing Services offers competitive pay, ACA compliant medical benefits, holiday pay, annual bonus, 401K, direct-deposit and complimentary online tutorials.If you are currently a candidate of Ultimate Staffing Services, please contact your recruiter for further details.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.