Insight Global
Latam Application Test Specialist (Tier 2)
Insight Global, Woonsocket, Rhode Island, us, 02895
Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Application Test Specialist will play a critical role in supporting the enterprise transition to Windows 11 through the test and documentation of application compatibility. This individual will be responsible for loading websites or software onto their workstation to ensure compatibility with the Windows11 operating system. For any test cases where application error occurs, the Specialist will work with the end user to understand the issue and document, so that the case can be escalated and resolved by the Tier 3 team. The Specialist will be expected to troubleshoot windows/desktop related issues (tier 1 and 2) and understand how applications run on a desktop, however, any application troubleshooting will be escalated to the tier 3 team. This position offers the opportunity to sit fully remote and to grow within an enterprise level environment.
Compensation:
$11/hr to $14/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .* Experience supporting application compatibility efforts in past roles* 3+ years of tier 2/desktop support for Windows operating systems
* Experience troubleshooting Windows 11 and strong understanding of how applications work on Win11
* Strong documentation and communication skills
* Ability to review test cases and document the error occurrences
* Strong internet access and ability to work fully remote
Compensation:
$11/hr to $14/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .* Experience supporting application compatibility efforts in past roles* 3+ years of tier 2/desktop support for Windows operating systems
* Experience troubleshooting Windows 11 and strong understanding of how applications work on Win11
* Strong documentation and communication skills
* Ability to review test cases and document the error occurrences
* Strong internet access and ability to work fully remote