IT Support Analyst

DescriptionJob Purpose: The IT Support Analyst plays a critical role in supporting Denova Collaborative Health's technology infrastructure. Positioned at the heart of our IT department, the successful candidate will be a key point of contact for all IT-related issues, ensuring optimal system functionality and user satisfaction.What You Will Do: Provide first and second-level support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals and train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine the nature of the problem and walk the customer through the problem-solving process.Install, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Follow up with customers to ensure the issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.Other duties and special projects as assigned.What We Need From You: Associate's degree in information technology, Computer Science, or a related field required.Minimum of two years of IT support experience.Strong understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Proficiency in remote administration and troubleshooting of desktop PCs.Excellent problem-solving and communication skills.Ability to handle multiple tasks simultaneously.Experience with Microsoft Office 365, ticketing systems, and ITSM tools.CompTIA A+, Microsoft Certified Professional (MCP), or similar certification preferred.Your Work Schedule: Join us onsite for dynamic workdays, Monday through Friday, from 8 AM to 5 PM. Perks of Being Part of Denova: Comprehensive low-cost medical, dental, and vision insurance. Generous retirement plan with a 4% company match. Secure your future with both long and short-term disability optionsEnjoy holiday pay, PTO, and life insurance benefits. Protect your future with long and short-term disability options. We offer an employee wellness program and fantastic discounts for all Denova team members. And there's so much more waiting for you! Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.