Fortune Brands
IT Infrastructure Intern
Fortune Brands, New London, North Carolina, United States, 28127
Company Description
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here.
Job Description
The
IT Infrastructure Intern
supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fiberon employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.Assists with helpdesk operations by providing hardware and software problem identification through the use of telephone and e-mail to Fiberon employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.Ensures efficient and accurate handling of the user's issues sent into the Information Technology department by utilizing an internal tracking system to understand, specify, detail and document the nature of each requestor's issues.Use problem solving skills to identify ways to resolve the customer's issues. This will require review of internal documentation and information obtained via the internet.Contributes in project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.Assists with the deployment of new laptops and workstations as well as device upgrades.Troubleshoot networking issues (LAN/WAN, wireless) with team members.Provide technical support to users including network connectivity, VPN and remote desktop.Create, modify, and remove Active Directory & Office 365 accounts.Aid in creating system documentation and inventory informationQualifications
Pursuing a bachelor's degree in computer science, management information systems or related field, ideally in junior standing.Grade Point of 3.0 or higher.Year-round availability (summer up to 40 hours/week).Strong organizational skills with attention to detail.High energy, confident, and effective communicator in both written and verbal communications.Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint.Strong knowledge of Microsoft Window 10 and Windows 11 operating systems.Experience building computers, installing operating systems, and working with desktop operating system a plus.Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.Key Competencies
Collaborate:
Build partnerships and work collaboratively with others to meet shared objectives.Customer Focus:
Build strong customer relationships and deliver customer-centric solutions.Communicate Effectively:
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.Instill Trust:
Gain the confidence and trust of others through honest, integrity and authenticity.Drives Results:
Consistently achieves results, even under tough circumstances.Decision Quality:
Make good and timely decisions that keep the organization moving forward.Plans and Aligns:
Plan and prioritize work to meet commitments aligned with organizational goals.Ensures Accountability:
Holding self and others accountable to meet commitments.Action Oriented:
Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.Multi-Tasking:
Manage multiple incoming priorities effectively.
Additional Information
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here.
Job Description
The
IT Infrastructure Intern
supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fiberon employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.Assists with helpdesk operations by providing hardware and software problem identification through the use of telephone and e-mail to Fiberon employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.Ensures efficient and accurate handling of the user's issues sent into the Information Technology department by utilizing an internal tracking system to understand, specify, detail and document the nature of each requestor's issues.Use problem solving skills to identify ways to resolve the customer's issues. This will require review of internal documentation and information obtained via the internet.Contributes in project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.Assists with the deployment of new laptops and workstations as well as device upgrades.Troubleshoot networking issues (LAN/WAN, wireless) with team members.Provide technical support to users including network connectivity, VPN and remote desktop.Create, modify, and remove Active Directory & Office 365 accounts.Aid in creating system documentation and inventory informationQualifications
Pursuing a bachelor's degree in computer science, management information systems or related field, ideally in junior standing.Grade Point of 3.0 or higher.Year-round availability (summer up to 40 hours/week).Strong organizational skills with attention to detail.High energy, confident, and effective communicator in both written and verbal communications.Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint.Strong knowledge of Microsoft Window 10 and Windows 11 operating systems.Experience building computers, installing operating systems, and working with desktop operating system a plus.Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.Key Competencies
Collaborate:
Build partnerships and work collaboratively with others to meet shared objectives.Customer Focus:
Build strong customer relationships and deliver customer-centric solutions.Communicate Effectively:
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.Instill Trust:
Gain the confidence and trust of others through honest, integrity and authenticity.Drives Results:
Consistently achieves results, even under tough circumstances.Decision Quality:
Make good and timely decisions that keep the organization moving forward.Plans and Aligns:
Plan and prioritize work to meet commitments aligned with organizational goals.Ensures Accountability:
Holding self and others accountable to meet commitments.Action Oriented:
Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.Multi-Tasking:
Manage multiple incoming priorities effectively.
Additional Information
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.