Smith County, TX
Help Desk Analyst
Smith County, TX, Tyler, Texas, United States, 75701
Salary :
$57,590.00 - $62,715.00 Annually
Location :
Tyler, TX
Job Type:
Full-Time
Job Number:
00505
Department:
Information Technology
Opening Date:
10/02/2024
Summary/Objective
Smith County Information Technology has an immediate opening for a Full Time Help Desk Support Technician to join our incredible team here in Tyler Texas. We offer the opportunity to apply your training and experience in computer hardware, software, network, security or other technologies while also providing the environment to expand your IT knowledge and skills into new areas.As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services.We offer a dynamic team work environment with great benefits, great retirement and the
opportunity to make a difference
in your community while providing a critical service to the operations of our County Government. If you are looking for an opportunity to work in an environment where technology support is appreciated and valued by the organization then Smith County Information Technology may be the right place for you. The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic afterhours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler.Duties and Responsibilities
Provide Help Desk Support during normal business hours to include remote IT technical assistanceProvide Oncall Support after hours in a rotation with other staff that will be scheduledPeriodically provide in person IT support for hardware and software issuesManage IT support activity through a ticketing systemRequired Skills and Abilities
Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast paced team environment will be crucial to successAbility to listen and communicate professionally with our customers creating a positive experience while providing technical support or escalating to other members of our team.Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experienceEducation and Experience
Experience with Tyler Technology Odyssey Software is a plus.1-2 years of Desktop Support Experience in a business or government environment would be beneficial.Associate or bachelor's Degree in a related field is desired but not a requirement.Licenses and CertificationsRelevant IT Certifications such as A+, CCNA are desired
HOLIDAYSSmith County employees enjoy 12 holidays a year. These are:
New Year's DayMartin Luther King Jr. DayPresident's DayGood FridayMemorial DayJuneteenth DayIndependence DayLabor DayVeterans DayThanksgivingChristmasAdministrative Day (Employee's Choice)
Each year, Commissioner's Court sets the official holiday schedule.
VACATION LEAVE1 day earned per month (12 days per year). After 5 years of service, 1 1/4 days earned per month (15 per year). After 10 years service, 1 1/2 days earned per month (18 per year).
SICK LEAVE1 day given per month. Allowed to accrue maximum of 80 days.
SICK LEAVE POOLSmith County has established a Sick Leave Pool on a voluntary, contributory basis.
MILITARY LEAVEGranted up to 15 calendar days per year.
ADMINISTRATIVE LEAVEUnpaid leave may be granted by Department Head for up to 60 days (over 60 days requires Commissioners Court approval) for purposes of:(1) education that may contribute to the benefit of the County,(2) public service assignment,(3) attending to important personal business.
CITIZENSHIP LEAVEProvides that employees receive normal pay during period called for jury duty which includes both the jury selection process and, if selected, the time the employee actually spends serving on the jury; serving as a subpoenaed witness; and for the purpose of voting.
FAMILY AND MEDICAL LEAVEProvides for up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons during a 12-month period, and up to 26 weeks of unpaid leave in a single 12-month period to care for a covered service member with a serious injury or illness.
MEDICAL INSURANCESmith County offers a Preferred Provider Organization (PPO) plan to its employees and employees' eligible dependents. The plan is administered by The Health Plan.
DRUG CARD COVERAGEEmployee prescription costs are $10 Copay for Generic, $30 Copay* for Formulary Brand, $45 Copay* for Non-Formulary Brand. Mail service is available for maintenance prescriptions. 90-day max supply retail or mail order.
*Mandatory Generic - if generic is available, you will pay the difference between the generic drug and the Brand, plus the Brand copay.
DENTAL INSURANCEPreventative checkups and cleaning (2 per year) at no cost to employee. Dental work after a $50 deductible per year (maximum of $150 per family) has maximum benefit of $2,000 per year per covered person. Basic services are covered at 80%, major services at 80% and orthodontics (up to age 19) at 50% up to $1,500 lifetime benefit.
LIFE INSURANCEUp to $10,000 paid for by County. Additional supplemental coverage available at employee's expense.
ACCIDENTAL DEATH & DISMEMBERMENT INSURANCEFurnished at no cost to employee. Pays 50% of life amount for loss of limb or eye; 100% for loss of 2 limbs or death due to an accident.
RETIREMENTEmployees are eligible to retire: after 20 years of service regardless of age, at age 60 with at least 8 years of service or when age plus service equals 75.
DEFERRED COMPENSATIONA payroll deduction savings plan which allows employees to contribute a portion of their salary before Federal taxes - to invest in a tax-favored supplemental retirement program.
For additional benefits information click on the link below:https://www.smith-county.com/government/departments/human-resources/benefits
$57,590.00 - $62,715.00 Annually
Location :
Tyler, TX
Job Type:
Full-Time
Job Number:
00505
Department:
Information Technology
Opening Date:
10/02/2024
Summary/Objective
Smith County Information Technology has an immediate opening for a Full Time Help Desk Support Technician to join our incredible team here in Tyler Texas. We offer the opportunity to apply your training and experience in computer hardware, software, network, security or other technologies while also providing the environment to expand your IT knowledge and skills into new areas.As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services.We offer a dynamic team work environment with great benefits, great retirement and the
opportunity to make a difference
in your community while providing a critical service to the operations of our County Government. If you are looking for an opportunity to work in an environment where technology support is appreciated and valued by the organization then Smith County Information Technology may be the right place for you. The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic afterhours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler.Duties and Responsibilities
Provide Help Desk Support during normal business hours to include remote IT technical assistanceProvide Oncall Support after hours in a rotation with other staff that will be scheduledPeriodically provide in person IT support for hardware and software issuesManage IT support activity through a ticketing systemRequired Skills and Abilities
Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast paced team environment will be crucial to successAbility to listen and communicate professionally with our customers creating a positive experience while providing technical support or escalating to other members of our team.Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experienceEducation and Experience
Experience with Tyler Technology Odyssey Software is a plus.1-2 years of Desktop Support Experience in a business or government environment would be beneficial.Associate or bachelor's Degree in a related field is desired but not a requirement.Licenses and CertificationsRelevant IT Certifications such as A+, CCNA are desired
HOLIDAYSSmith County employees enjoy 12 holidays a year. These are:
New Year's DayMartin Luther King Jr. DayPresident's DayGood FridayMemorial DayJuneteenth DayIndependence DayLabor DayVeterans DayThanksgivingChristmasAdministrative Day (Employee's Choice)
Each year, Commissioner's Court sets the official holiday schedule.
VACATION LEAVE1 day earned per month (12 days per year). After 5 years of service, 1 1/4 days earned per month (15 per year). After 10 years service, 1 1/2 days earned per month (18 per year).
SICK LEAVE1 day given per month. Allowed to accrue maximum of 80 days.
SICK LEAVE POOLSmith County has established a Sick Leave Pool on a voluntary, contributory basis.
MILITARY LEAVEGranted up to 15 calendar days per year.
ADMINISTRATIVE LEAVEUnpaid leave may be granted by Department Head for up to 60 days (over 60 days requires Commissioners Court approval) for purposes of:(1) education that may contribute to the benefit of the County,(2) public service assignment,(3) attending to important personal business.
CITIZENSHIP LEAVEProvides that employees receive normal pay during period called for jury duty which includes both the jury selection process and, if selected, the time the employee actually spends serving on the jury; serving as a subpoenaed witness; and for the purpose of voting.
FAMILY AND MEDICAL LEAVEProvides for up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons during a 12-month period, and up to 26 weeks of unpaid leave in a single 12-month period to care for a covered service member with a serious injury or illness.
MEDICAL INSURANCESmith County offers a Preferred Provider Organization (PPO) plan to its employees and employees' eligible dependents. The plan is administered by The Health Plan.
DRUG CARD COVERAGEEmployee prescription costs are $10 Copay for Generic, $30 Copay* for Formulary Brand, $45 Copay* for Non-Formulary Brand. Mail service is available for maintenance prescriptions. 90-day max supply retail or mail order.
*Mandatory Generic - if generic is available, you will pay the difference between the generic drug and the Brand, plus the Brand copay.
DENTAL INSURANCEPreventative checkups and cleaning (2 per year) at no cost to employee. Dental work after a $50 deductible per year (maximum of $150 per family) has maximum benefit of $2,000 per year per covered person. Basic services are covered at 80%, major services at 80% and orthodontics (up to age 19) at 50% up to $1,500 lifetime benefit.
LIFE INSURANCEUp to $10,000 paid for by County. Additional supplemental coverage available at employee's expense.
ACCIDENTAL DEATH & DISMEMBERMENT INSURANCEFurnished at no cost to employee. Pays 50% of life amount for loss of limb or eye; 100% for loss of 2 limbs or death due to an accident.
RETIREMENTEmployees are eligible to retire: after 20 years of service regardless of age, at age 60 with at least 8 years of service or when age plus service equals 75.
DEFERRED COMPENSATIONA payroll deduction savings plan which allows employees to contribute a portion of their salary before Federal taxes - to invest in a tax-favored supplemental retirement program.
For additional benefits information click on the link below:https://www.smith-county.com/government/departments/human-resources/benefits